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681377

	registered interest
	date	30/01/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Support Agency: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many peopled waited more than (a) six months, (b) nine months and (c) 12 months for the Independent Care Examiner to process their complaint about the Child Support Agency.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	62317
	answer	answer is ministerial correction date of answer 07/02/2017 answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier and the complainant – known as “resolution”. If it is not possible to resolve the complaint, the case papers will be requested and the case will be allocated to an Investigation Case Manager.</p><p> </p><p>Following a review of the evidence, it may be possible for the Investigation Case Manager to “settle” the complaint if the relevant department or its supplier agrees to action that satisfies the complainant. If the complaint cannot be settled, the ICE will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>In the 2016 calendar year the average time taken to process complaints relating to the Child Support Agency, from the point the complaint was accepted for investigation to case closure, was 53 weeks.</p><p> </p><table><tbody><tr><td colspan="2"><p><strong>Time taken to process Child Support Agency complaints during the 2016 calendar year</strong></p></td></tr><tr><td><p>Less than six months</p></td><td><p>49</p></td></tr><tr><td><p>More than six months (but less than nine)</p></td><td><p>11</p></td></tr><tr><td><p>More than nine months (but less than 12)</p></td><td><p>76</p></td></tr><tr><td><p>More than 12 months</p></td><td><p>265</p></td></tr></tbody></table><p> </p><p>Resources for the Independent Case Examiner’s Office are reviewed annually.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 62316 62433 question first answered 07/02/2017 16:04:45 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

682426

	registered interest
	date	31/01/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Support Agency: Appeals
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will increase resources for the Independent Care Examiner to enable it to deal with Child Support Agency appeal cases in a timely manner.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	62433
	answer	answer is ministerial correction date of answer 07/02/2017 answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier and the complainant – known as “resolution”. If it is not possible to resolve the complaint, the case papers will be requested and the case will be allocated to an Investigation Case Manager.</p><p> </p><p>Following a review of the evidence, it may be possible for the Investigation Case Manager to “settle” the complaint if the relevant department or its supplier agrees to action that satisfies the complainant. If the complaint cannot be settled, the ICE will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>In the 2016 calendar year the average time taken to process complaints relating to the Child Support Agency, from the point the complaint was accepted for investigation to case closure, was 53 weeks.</p><p> </p><table><tbody><tr><td colspan="2"><p><strong>Time taken to process Child Support Agency complaints during the 2016 calendar year</strong></p></td></tr><tr><td><p>Less than six months</p></td><td><p>49</p></td></tr><tr><td><p>More than six months (but less than nine)</p></td><td><p>11</p></td></tr><tr><td><p>More than nine months (but less than 12)</p></td><td><p>76</p></td></tr><tr><td><p>More than 12 months</p></td><td><p>265</p></td></tr></tbody></table><p> </p><p>Resources for the Independent Case Examiner’s Office are reviewed annually.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 62316 62317 question first answered 07/02/2017 16:04:45 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

681376

	registered interest
	date	30/01/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Support Agency: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the average time taken by the Independent Case Examiner to process a complaint relating to the Child Support Agency.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	62316
	answer	answer is ministerial correction date of answer 07/02/2017 answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier and the complainant – known as “resolution”. If it is not possible to resolve the complaint, the case papers will be requested and the case will be allocated to an Investigation Case Manager.</p><p> </p><p>Following a review of the evidence, it may be possible for the Investigation Case Manager to “settle” the complaint if the relevant department or its supplier agrees to action that satisfies the complainant. If the complaint cannot be settled, the ICE will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>In the 2016 calendar year the average time taken to process complaints relating to the Child Support Agency, from the point the complaint was accepted for investigation to case closure, was 53 weeks.</p><p> </p><table><tbody><tr><td colspan="2"><p><strong>Time taken to process Child Support Agency complaints during the 2016 calendar year</strong></p></td></tr><tr><td><p>Less than six months</p></td><td><p>49</p></td></tr><tr><td><p>More than six months (but less than nine)</p></td><td><p>11</p></td></tr><tr><td><p>More than nine months (but less than 12)</p></td><td><p>76</p></td></tr><tr><td><p>More than 12 months</p></td><td><p>265</p></td></tr></tbody></table><p> </p><p>Resources for the Independent Case Examiner’s Office are reviewed annually.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 62317 62433 question first answered 07/02/2017 16:04:44 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1136690

	registered interest
	date	03/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how his Department plans to record complaints during the transition period between asylum accommodation contracts; and whether that information will be published.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	272834
	answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>Under the new Asylum Accommodation and Support Contracts (AASC) and Advice Issue Reporting and Eligibility (AIRE) contracts, all issues and complaints raised by Service Users will be managed by the AIRE provider thereby simplifying the system for the service user and allowing for a clearer understanding of roles and responsibilities. The AIRE provider will be responsible for capturing, logging and referring feedback and complaints to the AASC Provider or Home Office for resolution, in a timely manner in line with the Key Performance Indicators underpinning the AASC and AIRE contracts.</p><p>The AIRE provider will work closely with Service Users to ensure they are aware of the action being taken to resolve the complaint and communicate any delays in resolution where the complaint may be complex. If the AIRE and AASC provider is unable to resolve a Service User complaint within a timely manner, this can be escalated to the Home Office for action where appropriate. The Home Office reserves the right to undertake an independent investigation into any Service User requests for support or complaints, and the Accommodation Provider’s performance in responding and implementing actions in response to such requests for support or complaints.</p><p>The Home Office and Providers will monitor all complaints raised throughout the transition period and beyond and will continue to engage with Local Authorities through the Regional Strategic Migration Partnerships to listen to and act in response to any wider concerns raised, ensuring swift and appropriate action. The Home Office does not routinely publish data in relation to asylum complaints.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:20:16 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1136688

	registered interest
	date	03/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many asylum seekers in the North East will be required to leave their property during the transition to a new accommodation provider; and what steps he is taking to minimise disruption for those people who rely on local services.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	272832
	answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>The Home Office and its accommodation providers are working closely to plan and alleviate impacts on service users and their families during the transition of services from G4S to Mears in the North East Yorkshire Humber region.</p><p>Providers continue in commercial discussion with their potential supply chain, sub-contractors and landlords; including on planned upgrades to the existing estate alongside the provisional acquisition of potential new properties that may also be brought in use during the AASC contract.</p><p>Mears are working closely with the Home Office, COMPASS provider and local authorities in the region to ensure all parties are kept informed of progress and disruption to service users is minimised.</p><p>Information regarding the overall number of service users who will be required to change address during transition will be communicated pending the conclusion of ongoing commercial discussions and progression of property acquisition.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:16:03 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1136686

	registered interest
	date	03/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many properties have been procured by the new asylum accommodation provider Mears in the North East; how many service-users can be accommodated in those properties; and for how many service-users in the North East has new accommodation not yet been procured.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	272830
	answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>I refer the Honourable member to the answer given to PQ 272938 on 8th July 2019.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:22:13 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1005686

	registered interest
	date	12/11/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if he will publish the total number of asylum seekers accommodated in each local authority area in England, Scotland and Wales through the asylum dispersal programme in each of the last three years.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	190457
	answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>The Home Office publishes quarterly figures on the number of asylum seek-ers housed in dispersed accommodation, including under Section 95, by lo-cal authority in the Immigration Statistics release, in table as_16q and 17q in volume 4 of the Asylum data tables. These are available at:<a href="https://www.gov.uk/government/publications/immigration-statistics-july-to-september-2017/list-of-tables#asylum" target="_blank">https://www.gov.uk/government/publications/immigration-statistics-july-to-september-2017/list-of-tables#asylum</a></p><p>This does not include those asylum seekers who are accommodated with friends and family, and who are not in receipt of support.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 15/11/2018 16:23:56 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1136687

	registered interest
	date	03/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what contingency plans have been put in place in the event that the asylum accommodation provider in the North East is unable to procure sufficient housing stock to accommodate the service-users in that region.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	272831
	answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>I refer the Honourable member to the answer given to PQ 272939 on 8th July 2019.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:23:00 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

997185

	registered interest
	date	29/10/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what information he holds on the reasons why some local authorities have not signed up to the asylum dispersal programme; and if he will make a statement.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	184993
	answer	answer is ministerial correction date of answer 06/11/2018 answer text <p>The Home Office is working closely with a wide range of local authorities to increase the number of areas across the UK that agree to accommodate and support people seeking protection.</p><p>We take a coordinated approach to the delivery of the various resettlement and asylum schemes and engage through the Regional Strategic Migration Partnerships to consider the impact on communities and local services so that adjustments can be made where appropriate. Participation in asylum dispersal is subject to discussion and agreement with individual local authorities and there is no target level of participation - every local authority is encouraged to contribute.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 184992 question first answered 06/11/2018 17:34:31 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham

1136689

	registered interest
	date	03/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what plans have been put in place to support vulnerable asylum seekers in the North East through the transition period between asylum accommodation contracts; and how the needs of those service users will be assessed.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	272833
	answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>The Home Office and its accommodation providers are working closely to plan, safeguard and minimise impacts on all service users during the transition of services from G4S to Mears in the North East Yorkshire Humber region. This includes the sharing of information in relation to service users’ needs so that providers can consider individual needs ahead of transition.</p><p>The ASSC and AIRE contract requires that all Providers comply with all relevant mandatory and statutory requirements and the Authority’s rules, guidance, instructions and policies, including safeguarding of children and vulnerable adults. This includes recognising the indicators of a vulnerable or at risk person with specific needs, and responding appropriately to their needs. In addition UKVI’s Asylum Safeguarding Hub is working closely with providers to ensure a consistent and common framework and standard operating procedures for the identification of needs and safeguarding of vulnerable services users.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:17:33 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4122 label Biography information for Alex Cunningham