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<p>The Foreign, Commonwealth and Development Office is responsible for issuing Emergency
Travel Documents (ETDs) to British people overseas who do not have their full passport
available and who need to travel urgently. The published target is that, in straightforward
cases, ETDs will normally be ready in two working days once a full and complete application
is received.</p><p>In a normal year the FCDO issues over 30,000 ETDs. To ensure we
can provide a more consistent service, in line with the published target, the FCDO
has recently completed a global programme to centralise ETD processing into a specialised
global ETD service centre in three locations. From May 2021 all British people have
been able to apply online 24/7, and have their application processed by dedicated
ETD staff, with the option to collect their ETD in person from a British Embassy or
Consulate or, for those eligible, have it couriered to them. The ETD service centre
frees up other consular staff at posts overseas to focus on delivering high quality,
professional consular assistance to those who most need our help.</p><p>The FCDO is
continuously improving the effectiveness and efficiency of the service it offers to
British people requiring an ETD. It uses customer satisfaction surveys and feedback
to develop the application process as well as collection and courier options. The
latest satisfaction survey (Q3/Q4 2020-21) records that 89% of applicants are satisfied
with the ETD service they receive.</p>
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