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1166656

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to publish easy-to-read guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6508
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6509 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166657

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will consult (a) welfare rights advisers and (b) professionals with experience of supporting people with complex needs on drafting guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6509
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6508 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166658

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether an online universal credit claim can be converted into a non-digital claim.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6510
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>Any digital claim can be treated as a non-digital claim. For instance, if a claimant’s circumstances change and contacting them digitally is no longer suitable for a short or significant period of time, agents can annotate the claim and take the same action as they would have if the claim had originally made as a non-digital claim.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House of Commons Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:59:57 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1156206

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether people are entitled to claim universal credit by telephone; and if she will place in the Library a copy of her Department's internal guidance for staff on accepting telephone claims for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5094
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House’s Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 5095 5097 5098 question first answered 29/10/2019 16:42:10 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1156207

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance her Department has issued on making a claim for universal credit by telephone.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5095
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House’s Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 5094 5097 5098 question first answered 29/10/2019 16:42:10 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1156212

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 3 April 2019 to Question 238679 on Universal Credit: Telephone Services, whether calls which are transferred to a different case manager or helpline advisor continue to be (a) recorded and (b) retrievable; and what steps she is taking to ensure that all calls on universal credit are recorded to maintain a complete record of a claimant's interactions with the Department.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5096
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>Service centre calls are recorded and retained for a period of 14 months; this includes inbound and outbound calls to and from UC telephony service centres and any transfers within the service centres.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 29/10/2019 11:52:00 answering member 4513 label Biography information for Mims Davies
tabling member	4665 label Biography information for Laura Pidcock

1156214

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans she has to update the information on gov.uk that universal credit must be claimed online to include reference to non-digital or telephone claims.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5097
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House’s Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 5094 5095 5098 question first answered 29/10/2019 16:42:10 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1156217

registered interest
date	24/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether written information on managing non-digital and telephone claims is (a) sent by post and (b) read over the telephone to universal credit claimants.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	5098
answer	answer is ministerial correction date of answer 29/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House’s Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 5094 5095 5097 question first answered 29/10/2019 16:42:10 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1142314

registered interest
date	25/07/2019
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, with reference to the Care and Support Statutory Charging Regulations 2014, what assessment he has made of the adequacy of the National Association of Financial Assessment Officers average fuel costs figures in comparison with those provided by Ofgem, for the purposes of assessing what constitutes above-average fuel costs for Disability Related Expenditure; and if he will make a statement.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	282565
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>The responsibility for interpreting and applying the Regulations and the Care and Support Statutory (CASS) guidance rests with local authorities, taking into account all the available information and taking its own legal advice where appropriate. Where a person receives a disability related benefit, the local authority should assess and allow for the service user’s disability related expenditure and apply flexibility where necessary.</p><p>The CASS guidance provides in paragraph 41 “What is disability-related expenditure should not be limited to what is necessary for care and support. For example, above average heating costs should be considered.”</p><p> </p><p> </p><p><strong> </strong></p><p><strong> </strong></p><p> </p><p> </p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 05/09/2019 12:07:45 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4665 label Biography information for Laura Pidcock

1128840

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many households with three or more children made a new claim for universal credit during the period between April 2017 and January 2019 on the ground that they were within the six month period of a previous and now closed universal credit claim.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	259448
answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>The information requested could only be provided at disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 06/06/2019 16:40:09 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock