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<p>The new Payment Exception Service has been designed as a simple service to ensure
customers have access to cash. Vouchers will be uploaded to a card or sent electronically
via SMS text or email. Customers will need to cash the full amount of the voucher
(vouchers are maximum £100) but do not have to cash all of their vouchers at the same
time. This is a similar process to when customers used to be issued with Order Books
and Girocheques.</p><p> </p><p>PayPoint retailers and the Post Office will ask for
customer ID when someone cashes a voucher. Customers are provided with the list of
acceptable ID in their welcome letter from the new PES supplier.</p><p> </p><p>In
designing the new service, the same levels of security have been applied as they were
to HMG PES. Fraud will be treated as a business as usual process in line with existing
DWP Policy.</p>
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