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<p>Ofcom has a statutory duty to monitor the affordability of telecoms services, and
releases regular reports regarding public awareness and take-up of broadband and mobile
social tariffs.</p><p> </p><p>In December 2023, as part of its Pricing Trends Report,
Ofcom stated that awareness of social tariffs amongst eligible households was 45%
(or around 2 million households). The report also estimated 380,000 UK households
were taking-up social tariff, this represents around 8.3% of those eligible. Ofcom
does not differentiate between mobile or broadband for these purposes.</p><p> </p><p>We
continue to work closely with Ofcom and the telecoms industry to explore ways to improve
awareness of social tariffs amongst eligible households.</p>
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