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<p>Highways England monitors the performance of its management of incidents across
the Strategic Road Network.</p><p> </p><p>Highways England’s Traffic Officers provide
assistance on the network to all motorists who require help.</p><p> </p><p>Using its
recorded data, Highways England has summarised in the table below the average response
times for Traffic Officers to arrive on scene at incidents which have been reported
to, and are being managed, by its regional control centres.</p><p> </p><p>Highways
England has used the same data parameters as set out in PQ answer 992.</p><p> </p><p>The
amount of smart motorway increased during the assessed period, due to new schemes
opening.</p><p> </p><p>This data provides Traffic Officer response times for breakdown
incidents which are mapped to operational smart motorway locations.</p><p> </p><p>The
average response time (in hh:mm:ss) for breakdown incidents between 2016 and 2018
is set out in the table below.</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td></tr><tr><td><p>Total
average response time</p></td><td><p>00:16:04</p></td><td><p>00:17:07</p></td><td><p>00:17:39</p></td></tr></tbody></table>
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