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<p>The 2018 Health Survey for England showed that lotteries were associated with the
lowest rates of problem gambling of all gambling products considered, and the National
Lottery Operator is mandated under its licence to have player protection strategies.</p><p>The
Operator’s training programme, ‘Being a Responsible Retailer’, supports National Lottery
retailers on risks related to National Lottery products and focuses on supporting
healthy playing and preventing underage playing of the National Lottery. This consists
of online and face-to-face training, healthy playing knowledge checks, and further
support where needed. The operator also provides retailers with advice through leaflets
and telephone calls to improve awareness and to help the retention of responsible
retailing principles. Retailers are also trained in engaging with customers about
healthy playing — including direction to GamCare as appropriate — and about signs
they should look out for to help identify players who may be at risk.</p><p>To ensure
that retailers are benefiting from and acting on its training, the operator runs a
healthy playing ‘mystery shopper’ programme, alongside the ‘Operation 18’ programme
to ensure that retailers are correctly asking for proof of age. As a result of these
initiatives, 94% of National Lottery retailers visited in 2022/23 successfully passed
a healthy playing knowledge check. If a retailer does not pass these visits or checks,
it is offered additional training.</p><p>Each society lottery operator will have their
own specific approach to training retailers about the risk of its products, and must
comply with the Licence Conditions and Codes of Practice and Social Responsibility
Code for society lotteries.</p>
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