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<p>The independent GB regulator, Ofgem, defines a microbusiness as - employing 10
or fewer full-time employees with an annual turnover of 2m Euros or less OR typically
spending £10,000-£12,000 per year on gas or electricity.</p><p> </p><p>An energy supply
licence obligates suppliers to proactively identify their microbusiness customers
and provide information on their formal complaints process. If microbusinesses cannot
resolve their complaints in this way, they can complain to the Energy Ombudsman.</p><p>
</p><p>Ofcom, the independent UK telecommunications services regulator, has put in
place general conditions, which all communication providers must follow, that offer
protections to businesses of any size relating to specific provisions on contracting,
tariff information, billing procedures and number porting. Ofcom's rules also provide
additional protections to businesses with fewer than 10 employees, including access
to alternative dispute resolution and protections against mis-selling. All providers
must be registered with either the Consumer Ombudsman or the Centre for Effective
Dispute Resolution.</p><p> </p><p>The Government takes the view that larger businesses
are better able to represent their interests by negotiating contracts for supply,
and to make use of approved dispute resolution procedures where necessary.</p>
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