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<p>The Department’s contract with Post Office Limited for the Post Office Card Account
is due to end in 2021.</p><p>For vulnerable customers who are unable to open or operate
a standard account, the Department will implement a replacement payment service.</p><p>Customer
insight has influenced business requirements for the new service which outline the
positive outcomes that must be achieved to ensure that the payment needs of individuals
who are in a vulnerable situation are met. This includes the ability to obtain cash
payments from a network of payment outlets in their local area (including suburban
and rural locations).</p>
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