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<p>The specification of the trains was developed by the Department to deliver the
outcomes it wanted to achieve with the new fleet, including more passenger seats,
more leg room, increased capacity, reduced journey time, increased reliability and
greater passenger comfort. This specification included an extensive, consultation
process including with the train operator that was recognised by the Human Factors
and Ergonomics Society and awarded the User Centred Product Design Award. The process
involved numerous passenger groups representing commuters, cyclists, wheel chair users
and visually impaired travellers.</p>
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