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<p>All work-related requirements are set in discussion with claimants, who take ownership
of planning how they will meet their requirements and ultimately secure employment,
if they are able to do so. Generally, work coaches have the discretion to adjust how
often the claimant meets with them and how these meetings take place, in light of
the claimant’s needs, circumstances and capability.</p><p> </p><p>Should a claimant
fail to carry out a mandatory work-related activity that has been agreed and set out
in their Claimant Commitment or Work plan, we will ask them why. We will take into
account any reasons they provide, including any health conditions, before referring
for consideration of a sanction. When considering whether a sanction is appropriate,
a Decision Maker will take into account all the claimant’s individual circumstances,
including any health conditions or disabilities and any evidence of good reason, before
deciding whether a sanction is warranted.</p><p> </p><p>We also have a well-established
system of hardship payments, available as a safeguard if a claimant demonstrates that
they cannot meet their immediate and most essential needs as a result of their sanction,
including accommodation, heating, food and hygiene. All claimants will retain the
right to mandatory reconsideration or appeal a decision should they disagree.</p>
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