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min answer › date of answer	2022-06-23
min answer › question first answered	2018-03-07T15:22:49.26Z
tabling member constituency	Enfield North
question text	To ask the Chancellor of the Exchequer%2C how many and what proportion of calls to the HMRC MP hotline %28a%29 were made in total%2C %28b%29 were not answered%2C %28c%29 involved the caller being on hold for more than 10 minutes and %28d%29 were terminated following the caller being on hold for more than 10 minutes in each of the last 12 months.

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1610420

registered interest

date

14/04/2023

answering body

Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

Treasury

hansard heading

Revenue and Customs: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Chancellor of the Exchequer, how many and what proportion of calls to the HMRC MP hotline (a) were made in total, (b) were not answered, (c) involved the caller being on hold for more than 10 minutes and (d) were terminated following the caller being on hold for more than 10 minutes in each of the last 12 months.

tabling member constituency

Enfield North

tabling member printed

Feryal Clark

uin

180553

answer

is ministerial correction

date of answer

24/04/2023

answer text

HMRC publishes monthly and quarterly performance data on GOV.UK <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fcollections%2Fhmrc-monthly-performance-reports&data=05%7C01%7Cdavid.g.piper%40hmrc.gov.uk%7C0f72c1ec121d420a957408db4178b59c%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638175758910750247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wJMIGfkIFClOg3KtFAIjwYa8yYORS2f8nKWhltR0Sdc%3D&reserved=0" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a> <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fcollections%2Fhmrc-quarterly-performance-updates&data=05%7C01%7Cdavid.g.piper%40hmrc.gov.uk%7C0f72c1ec121d420a957408db4178b59c%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638175758910750247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RUhDuMuJybYahjgWXcgzEmK8C7VY5OV56IFwNizDkXs%3D&reserved=0" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a>

answering member constituency

Louth and Horncastle

answering member printed

Victoria Atkins

question first answered

24/04/2023 15:35:49

answering member

4399

label	Biography information for Victoria Atkins

tabling member

4822

label	Biography information for Feryal Clark