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<p>Higher education (HE) providers have delivered new and innovative approaches to
teaching and learning, and some providers continue to use some of these approaches
alongside in-person provision. However, online learning should only be offered to
enhance the student experience, not to detract from it, and it should not be used
as a cost-cutting measure.</p><p>The department has written to all English HE providers
to make clear that we expect them to be offering a high-quality face-to-face student
experience and, on 17 January 2022, my right hon. Friend, the Secretary of State for
Education, wrote an open letter to students about face-to-face teaching, setting out
what they can do if they feel they are not getting the teaching they signed up for.
In addition, I have been speaking with a number of university Vice Chancellors to
ensure they are offering students the amount of in-person teaching they should expect,
including speaking with seven universities regarding concerns about their face to
face teaching provision to ensure they are offering students the amount of in-person
teaching they expect.</p><p>In line with all other settings, HE providers should continue
to conduct risk assessments for their particular circumstances. Risk assessments should
take account of the approach to managing the virus in wider society, particularly
now that all restrictions have been removed and the vaccine programme continues to
be rolled out. Risk assessments should never be used to prevent providers delivering
a full programme of face-to-face teaching and learning.</p><p>HE providers are independent
and autonomous bodies which are responsible for the management of their own affairs.
If students have concerns about the delivery of their university courses, they should
first raise them with their provider. If their concerns remain unresolved, students
at providers in England or Wales can ask the Office of the Independent Adjudicator
for HE to consider their complaint. Recommendations can include practical remedies
as well as financial compensation where that is deemed appropriate.</p>
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