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<p>The Department for Transport is in regular conversation with UK airlines and wider
membership bodies. We are working closely with the sector, the regulator and consumer
groups to help ensure airlines deliver on their commitments.</p><p> </p><p>The Government
recognises the challenges businesses are experiencing regarding refunds for cancelled
holidays and flights. Airlines are working hard to answer the high call volumes and
to process large volumes of refunds.</p><p> </p><p>The Government appreciates the
frustration consumers may be experiencing. We have been clear that where a consumer
has asked for a refund, that refund must be paid.</p>
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