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<p>The National Church Institutions have an external NCIs Complaints Policy, which
can be found on the Church of England website at: <a href="https://www.churchofengland.org/about/leadership-and-governance/national-church-institutions"
target="_blank">National Church Institutions | The Church of England</a>. A complaint
is defined as any expression of dissatisfaction with the service offered by the NCIs
to an individual or organisation, which could include an issue with the standard of
service, a specific action taken (or not taken) or the behaviour of individuals working
within or on behalf of the NCIs, in their interactions with the complainant. This
could include the behaviour of NCI senior staff.</p><p>Complaints may come from any
individual, volunteer or organisation directly involved with a specific matter being
handled by the NCIs, including the general public, members of the clergy and staff
in a church body.</p>
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