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<p>HMRC are constantly reviewing the progress of the Making Tax Digital (MTD) service.
As at 18 July, over 712,000 businesses have joined the VAT service and over 460,000
VAT submissions have been made successfully.</p><p> </p><p>The VAT Helpline has been
performing within the 5 minute target for average waiting time. A small proportion
of customers – around 0.5% - have been affected by service issues which HMRC are addressing.</p><p>
</p><p>The Government recognises the value of independent assurance. MTD is part of
the Government’s Major Projects Portfolio and the VAT service will be reviewed by
the Infrastructure and Projects Authority (IPA) in September.</p><p> </p><p>Software
enabling customers to use MTD is provided by a wide range of third-party software
providers. This approach has led to a rich choice of products to meet businesses’
different needs, preferences and budgets.</p><p> </p>
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