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<p>1) & 3) The standard published processing time for Travel Document applications
is 14 weeks. The average current processing time is 11 weeks and 2 days for initial
consideration of applications and over 80% of applications are being completed within
14 weeks. Those applications not meeting the service standard are normally awaiting
further information from the applicant.</p><p> </p><p>2) COVID and the work from home
restrictions have affected our ability to maintain performance against the service
standard due to the previous paper-based nature of the application process. To mitigate
those impacts we have moved to an online application system, reengineered our internal
processes, recruited additional staff and expanded our operation to a second office
to ease the effect of regional staff absences. These changes have improved our performance
against the service standard, a trend which will continue.</p>
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