 |
answer text |
This quarter is the quietest for Self-Assessment (SA) queries. HMRC is piloting the
temporary and time-limited closure of the SA helpline so that c.350 advisers can be
moved to other work, including clearing post items, which experience heavier demand
at this time of year.<p> </p><p>The SA helpline will reopen on 4 September, five months
prior to the SA filing deadline of 31 January.</p><p> </p><p>Around two-thirds of
all Self-Assessment calls can be resolved online by customers; piloting a seasonal
Self-Assessment helpline is about positively encouraging people to use these services
when they can.</p><p> </p><p>This will free up HMRC advisors to help those with more
urgent queries or who cannot access digital services, and to work on correspondence.</p><p><strong>
</strong></p>
|
 |
