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1129595
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints she has received on the recent universal credit campaign in the Metro newspaper; and if she will make a statement. more like this
star this property tabling member constituency Leeds Central more like this
star this property tabling member printed
Hilary Benn more like this
star this property uin 259861 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 259862 more like this
star this property question first answered
less than 2019-06-11T13:40:32.043Zmore like thismore than 2019-06-11T13:40:32.043Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
413
unstar this property label Biography information for Hilary Benn more like this
1129841
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she consulted Ministers in her Department on the content of the recent universal credit campaign in the Metro. more like this
star this property tabling member constituency Leeds Central more like this
star this property tabling member printed
Hilary Benn more like this
star this property uin 259862 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 259861 more like this
star this property question first answered
less than 2019-06-11T13:40:32.083Zmore like thismore than 2019-06-11T13:40:32.083Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
413
unstar this property label Biography information for Hilary Benn more like this
1129155
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of claimants of universal credit have (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out at advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate. more like this
star this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
star this property uin 258970 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>Data showing the proportion of the standard allowance which is being used to repay a Universal Credit (UC) advance which: (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out an advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate could only be supplied with analysis which would incur disproportionate cost to the Department.</p><p> </p><p>The maximum amount of a UC advance a claimant can access is subject to them being able to repay it over 12 monthly payments at a rate of no greater than 40 per cent of their standard allowance (this will be reduced to 30 per cent from October 2019). However, there are reasons why the advance repayment may not be taken or may be taken at a lower amount from a claimant in any given month, such as:</p><p> </p><p>a. If they have insufficient Universal Credit left in payment, after reductions such as earnings, capital yield and other income are taken into account, then a reduced repayment will be taken or none at all, depending on the amount of UC payment they have left.</p><p>b. If they have a Fraud Penalty or Conditionality Sanction, the repayment of the advance will stop until these end.</p><p>c. If they experience an unexpected financial hardship then they can request a deferral of up to 3 months, during which time they will not make any advance repayments.</p><p>d. If their UC award ends, for whatever reason, they can renegotiate the repayment rate and period with Debt Management who will take into account their new financial circumstances.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-06-11T14:03:33.453Zmore like thismore than 2019-06-11T14:03:33.453Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1129307
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she plans to rectify any potentially misleading messages on universal credit published in the Metro newspaper in May 2019. more like this
star this property tabling member constituency Leeds North West more like this
star this property tabling member printed
Alex Sobel more like this
star this property uin 259428 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 259429 more like this
star this property question first answered
less than 2019-06-11T14:26:37.237Zmore like thismore than 2019-06-11T14:26:37.237Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
4658
unstar this property label Biography information for Alex Sobel more like this
1129310
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, which minister in her Department authorised the recent universal credit campaign in the Metro newspaper in May 2019. more like this
star this property tabling member constituency Leeds North West more like this
star this property tabling member printed
Alex Sobel more like this
star this property uin 259429 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 259428 more like this
star this property question first answered
less than 2019-06-11T14:26:37.287Zmore like thismore than 2019-06-11T14:26:37.287Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
4658
unstar this property label Biography information for Alex Sobel more like this
1129339
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, in what circumstances her Department refers universal credit claimants to contact their Member of Parliament. more like this
star this property tabling member constituency Croydon North more like this
star this property tabling member printed
Mr Steve Reed more like this
star this property uin 259247 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>Information is available via Gov.uk regarding the Department’s complaints procedure and what steps people can take if at any stage they disagree with the response they have received from the Department.</p><p>If after following the Department’s complaints procedure a claimant remains unsatisfied with the Departments final response, they can ask the Independent Case Examiner (ICE) to review the Departments handling of the complaint.</p><p>If the claimant is unhappy with the response they receive from ICE we would then advise the claimant to contact their Member of Parliament (MP) to request the complaint is sent to the Parliamentary and Health Service Ombudsman for further review.</p><p>In addition, the Department will respond to all complaints regarding current Policy/Legislation providing a full explanation of the Policy and how it is applied. However, if the claimant disagrees with the actual Policy/Legislation rather than its application they may be advised to contact their local MP to raise their concerns.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure</a></p><p>Prior to the roll-out of Universal Credit Full Service in their constituency, both Ministers and Service Leaders (formally District managers) wrote to each Hon. Member. The letter explained the implicit consent arrangements for MPs and also provided the telephone number and email address of the Service Leader in the constituency, so that MPs can contact Service Leaders if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.</p><p>We have recently written to hon. Members to confirm named contacts and local telephone numbers to allow local constituency related Universal Credit cases to be raised directly. The letters also extend an invitation for MPs to visit their local Jobcentre to see the work they are doing.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-06-11T14:46:22.473Zmore like thismore than 2019-06-11T14:46:22.473Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
4268
unstar this property label Biography information for Mr Steve Reed more like this
1129154
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many universal credit claimants have been referred to local consumer debt advice in the last 12 months. more like this
star this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
star this property uin 258969 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>The Department does not maintain records on the number of Universal Credit claimants who have been referred to a local consumer debt advice service.</p><p> </p><p>Jobcentre staff have access to information on services and support available in their local area for claimants and will signpost claimants to national and local organisations who provide specialist debt and money management support.</p><p> </p><p>In addition, support is available for Universal Credit claimants via the Money and Pensions Service (MaPS). MaPS will help UC claimants with personal budgeting and money management through its free helpline, printed guides and digital guidance.</p><p> </p><p>For those UC claimants who are in most need of debt advice, MaPS will continue to work with the DWP and other agencies to ensure that they are signposted and referred quickly to local provision – MaPS funds free-to-consumer debt advice in England through a network of providers including StepChange, the Money Advice Trust and Citizens Advice.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-06-11T15:58:59.99Zmore like thismore than 2019-06-11T15:58:59.99Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1128431
star this property registered interest false more like this
star this property date less than 2019-05-22more like thismore than 2019-05-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much her Department has spent on the Universal Credit Uncovered advertising campaign. more like this
star this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 257608 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-06-11T16:35:19.063Zmore like thismore than 2019-06-11T16:35:19.063Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property previous answer version
121129
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this
1128290
star this property registered interest false more like this
star this property date less than 2019-05-22more like thismore than 2019-05-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost to the public purse of her Department's advertising in the 22 May 2019 edition of the Metro newspaper. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 257471 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p> </p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p> </p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
257404 more like this
257542 more like this
257563 more like this
257573 more like this
star this property question first answered
less than 2019-06-11T16:36:52.46Zmore like thismore than 2019-06-11T16:36:52.46Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this
1128373
star this property registered interest false more like this
star this property date less than 2019-05-22more like thismore than 2019-05-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Metro Newspaper more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to her Department's advertisement of 22 May 2019 about Universal Credit, published in the Metro newspaper, what the total cost was for that advertising campaign; how the information within that advertisement was sourced; and whether that advertisement was prepared by an independent organisation or by employees of her Department. more like this
star this property tabling member constituency Swansea West more like this
star this property tabling member printed
Geraint Davies more like this
star this property uin 257404 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-11more like thisremove minimum value filter
star this property answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p> </p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p> </p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
257471 more like this
257542 more like this
257563 more like this
257573 more like this
star this property question first answered
less than 2019-06-11T16:36:52.507Zmore like thismore than 2019-06-11T16:36:52.507Z
star this property answering member
4014
unstar this property label Biography information for Alok Sharma more like this
star this property tabling member
155
unstar this property label Biography information for Geraint Davies more like this