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1129595

	registered interest
	date	04/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Metro Newspaper
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints she has received on the recent universal credit campaign in the Metro newspaper; and if she will make a statement.
	tabling member constituency	Leeds Central
	tabling member printed	Hilary Benn
	uin	259861
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259862 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	413 label Biography information for Hilary Benn

1129841

	registered interest
	date	04/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Metro Newspaper
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she consulted Ministers in her Department on the content of the recent universal credit campaign in the Metro.
	tabling member constituency	Leeds Central
	tabling member printed	Hilary Benn
	uin	259862
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259861 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	413 label Biography information for Hilary Benn

1129719

	registered interest
	date	04/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what plans she has to amend the income assessment periods for universal credit for claimants with flexible incomes.
	tabling member constituency	Croydon North
	tabling member printed	Mr Steve Reed
	uin	260013
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>Universal Credit takes earnings into account in a way that is fair and transparent. The amount of Universal Credit paid reflects, as closely as possible, the actual circumstances of a household during each monthly assessment period, including any earnings reported by the employer during the assessment period, regardless of when they were paid, or which month they relate to.</p><p>Assessment periods allow for Universal Credit awards to be adjusted on a monthly basis, ensuring that if claimants’ incomes fall, they do not have to wait several months for a rise in their Universal Credit award.</p><p>Claimants can discuss queries about how fluctuating income effects Universal Credit with their case managers and work coaches, who can also signpost to services appropriate to individual circumstances.</p><p>The Government is working with employers to ensure that they use the most appropriate payment practices and comply with RTI guidelines in order to minimise the incidence of erroneous or late reporting by employers. HMRC have updated the guidance to reiterate to employers the importance of reporting accurate dates and the impact on payment cycles.</p><p>More guidance on this is available at the following link: <a href="https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles" target="_blank">https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 14:06:38 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4268 label Biography information for Steve Reed

1129994

	registered interest
	date	05/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, in what circumstances the repayment period of an advance that has been agreed with a universal credit claimant can be amended.
	tabling member constituency	Croydon North
	tabling member printed	Mr Steve Reed
	uin	260654
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>Universal Credit new claim and benefit transfer advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due ensuring no one has to be left without means of financial support. Claimants can access up to 100% of the total expected monthly award, which they can pay back over a period of up to 12 monthly instalments. In the Autumn Budget 2018, we announced that from October 2021, the repayment period for these advances will be extended to 16 monthly instalments.</p><p> </p><p>Other advances are available for where a claimant has a substantial increase in the amount of their Universal Credit payment, due to a change in their circumstances, in which case they can have an advance of up to 50% of the increase and can be repaid over up to 6 monthly instalments. Also a Budgeting advance is available for one off unexpected financial events that the claimant is unable to meet and is repayable over a period of up to 12 monthly instalments.</p><p> </p><p>We recognise that exceptional circumstances may occur to claimants that were not foreseen when the advance was taken out and if this means the claimant is facing unexpected financial hardship they can ask the Department for a deferral of the repayment of any advance they have taken out. The deferral periods are up to 3 months for a new claim, benefit transfer or change of circumstances advance and up to 6 months for a Budgeting advance.</p><p> </p><p>Where a claimant has a reduction in benefit due to a Fraud Penalty or Conditionally Sanction that equals or exceeds 40% of their Universal Credit standard allowance then no advance repayment will be taken.</p><p> </p><p>If there is insufficient Universal Credit in payment due to reductions such as earnings, other income and capital yield to take the full amount of advances repayment, a lesser amount will be taken.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 12:55:12 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4268 label Biography information for Steve Reed

1130135

	registered interest
	date	05/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the proportion of universal credit claimants who have had payments reduced because they had previously received advances.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	260559
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>Universal Credit (UC) new claim advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months.</p><p> </p><p>The Department has taken a number of steps to ensure that advances meet the needs of claimants and that recovery arrangements are personalised and reasonable. From October 2019 we are reducing the maximum rate of deductions to 30 per cent and from October 2021 we are increasing the maximum recovery period for advances from 12 to 16 months.</p><p> </p><p>The latest available data is for eligible claims to UC Full Service that are due a payment in February 2019. Of these claims 44% had a deduction to repay a UC advance.</p><p> </p><p>Notes:</p><p> </p><ol><li>Data has been sourced from UC Full Service.</li></ol> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 14:00:26 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	534 label Biography information for Chris Ruane

1128212

	registered interest
	date	22/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have had their deductions under universal credit reduced from the maximum rate of 40 per cent of an individual's standard allowance in the last (a) month and (b) 12 months.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	257510
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>The Government recognises the importance of safeguarding the welfare of claimants who have incurred debt. Universal Credit already has procedures and regulations in place to protect claimants from excessive deductions. The maximum rate of deductions cannot normally exceed 40 per cent of the Universal Credit standard allowance, and from October 2019 this will be reduced to 30 per cent.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 14:52:01 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George

1128213

	registered interest
	date	22/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have had deductions under universal credit paused; and what the average length of the pause was in the last (a) month and (b) 12 months.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	257511
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 06/06/2019 17:06:52 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George

1128214

	registered interest
	date	22/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people with underlying debts resulting in deductions under universal credit had those debts written off in the last (a) month and (b) 12 months.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	257512
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 06/06/2019 17:12:20 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George

1128306

	registered interest
	date	22/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of universal credit claimants who have received an advance payment have had to delay their repayment for three months.
	tabling member constituency	Lanark and Hamilton East
	tabling member printed	Angela Crawley
	uin	257557
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 15:11:08 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4469 label Biography information for Angela Crawley

1128342

	registered interest
	date	22/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 18 February 2019 to Question 218205 on Universal Credit, which regulations referred to in that Answer protect claimants from excessive deductions.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	257576
	answer	answer is ministerial correction date of answer 10/06/2019 answer text <p>The Government recognises the importance of safeguarding the welfare of claimants who have incurred debt. Under Universal Credit there is a structured approach to deductions from benefit, which simplifies the current complex arrangements. Claimants can view their Universal credit statement online and easily understand both how their award is calculated and what debts are being repaid, supporting them to manage their financial obligations.</p><p> </p><p>The aim of the deductions policy in Universal Credit is to protect vulnerable claimants by providing a last resort repayment method for arrears of essential services. The policy also enables social obligations to be enforced when other repayment methods have failed, or are not cost effective, and ensures that benefit debt is recovered in a cost effective manner.</p><p> </p><p>Regulations protect claimants from excessive deductions, which could lead to financial difficulty.</p><p> </p><p>Universal Credit is made up of a standard allowance plus any additional elements that apply, for example a housing element or child element. The overall maximum amount that can be deducted for debt repayments from a claimant’s Universal Credit each month is an amount equal to 40 per cent of their Universal Credit standard allowance.</p><p> </p><p>Where requested deductions exceed the 40 per cent maximum, or there is insufficient Universal Credit in payment for all deductions to be made, a priority order is applied, which determines the order in which items should be deducted. ‘Last resort’ deductions, such as rent or fuel costs, are at the top of the priority order, ensuring that claimant welfare is prioritised, followed by social obligation deductions, such as fines and child maintenance, and finally benefit debt, such as Social Fund loans and benefit overpayments.</p><p> </p><p>There are two exceptions to the overall maximum deduction rate. The first is deductions for current consumption of gas, electricity and water, which do not count towards the overall maximum amount. The second is where a Conditionality Sanction or Fraud Penalty is being applied or an Advance is being recovered, ‘last resort deductions’ (that is arrears of rent, service charges, gas or electricity) continue to be taken, even if it means that more than 40 per cent is deducted. This is to protect vulnerable claimants from being made homeless or having their fuel disconnected.</p><p> </p><p>The Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013(S.I, 2013/380) and specifically Regulation 60 and Schedule 6, paragraph 4 explains how claimants are protected from excessive deductions. These regulations are available at <a href="http://www.legislation.gov.uk/uksi/2013/380/contents/made" target="_blank">http://www.legislation.gov.uk/uksi/2013/380/contents/made</a>.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 10/06/2019 11:23:39 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George