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<p>The table below provides a breakdown per region of the number of Service Family
Accommodation (SFA) which have been treated for damp and mould, loss of heating, loss
of hot water, loss of water supply, electrical faults, and pest infestation since
1 April 2022.</p><p> </p><p>As previously advised, the damp and mould figures are
provided from February 2023 and issues relating to the loss of heating and hot water
are not recorded separately as boiler faults often affect both.</p><p> </p><p>The
1,674 SFA properties which had been treated for damp and mould was reported as at
10:00 hours on 18 January 2024 from the live reporting system. The end of day final
figure recorded for 18 January 2024 was 1,679, as shown in the table below.</p><p>
</p><table><tbody><tr><td><p><strong>Issue</strong></p></td><td><p><strong>No. of
SFA in South East</strong></p></td><td><p><strong>No. of SFA in South West </strong></p></td><td><p><strong>No.
of SFA in Central</strong></p></td><td><p><strong>No. of SFA in North</strong></p></td><td><p><strong>Total
no. of SFA properties </strong></p></td><td><p><strong><em>Supporting Notes</em></strong></p></td></tr><tr><td><p><strong>Damp
and mould (provided from February 2023)</strong></p></td><td><p>700</p></td><td><p>656</p></td><td><p>174</p></td><td><p>149</p></td><td><p>1,679</p></td><td><p>
</p></td></tr><tr><td><p><strong>Loss of heating and hot water</strong></p></td><td><p>8,120</p></td><td><p>9,117</p></td><td><p>3,330</p></td><td><p>3,535</p></td><td><p>24,102</p></td><td><p>This
figure includes all repairs associated with heating such as condensate pipes freezing
in extremely cold weather, a faulty single radiator valve, a lack of hot water to
individual taps and are not limited to just a total loss of heating or water loss.</p></td></tr><tr><td><p><strong>Loss
of water supply</strong></p></td><td><p>9</p></td><td><p>13</p></td><td><p>21</p></td><td><p>5</p></td><td><p>48</p></td><td><p>
</p></td></tr><tr><td><p><strong>Electrical faults</strong></p></td><td><p>8,981</p></td><td><p>9,490</p></td><td><p>7,371</p></td><td><p>4,044</p></td><td><p>29,886</p></td><td><p>The
electrical fault figure includes faults such as light bulb changes, one hob of an
electric oven not working and electric shower issues. It does not always relate to
any safety issue or total loss of electricity.</p></td></tr><tr><td><p><strong>Pest
infestation</strong></p></td><td><p>1,874</p></td><td><p>1,473</p></td><td><p>1,125</p></td><td><p>651</p></td><td><p>5,123</p></td><td><p>Pest
control requests are responded to within 3 hours if an emergency, and within 15 days
if routine.</p></td></tr></tbody></table><p> </p>
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