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<p>The vast majority of claims against insurers in the civil justice system settle
before court proceedings stage, as reflected in the statistics published by the Compensation
Recovery Unit.</p><p> </p><p>Settlements are a matter for the parties to an individual
dispute to reach agreement on, but the Government seeks to promote pre-court settlement
– for example by the development of pre-action protocols.</p><p> </p><p>In terms of
road traffic accident related personal injury claims under £5,000, the Government
is introducing a new IT Platform, in April 2020, which will enable such claimants
to communicate effectively with the at-fault insurer to efficiently progress and settle
their claim during the pre-action stage without the need for court proceedings.</p>
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