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1131049
star this property registered interest false more like this
star this property date less than 2019-06-10more like thismore than 2019-06-10
star this property answering body
Department for Work and Pensions more like this
unstar this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints submitted to his Department by (a) hon. Members and (b) people in each parliamentary constituency in each of the last five years. more like this
star this property tabling member constituency Ellesmere Port and Neston more like this
star this property tabling member printed
Justin Madders more like this
star this property uin 262405 remove filter
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2019-06-21more like thismore than 2019-06-21
star this property answer text <p>The information requested is not available in the format requested and doing so could only be provided at disproportionate cost.</p><p> </p><p>The Department has a two tier complaints process which considers formal complaints about our service and can be found on Gov.uk</p><p> </p><p>The Department does not collect data about the parliamentary constituency for complaints received from members of the public. Numbers of complaints can be found at</p><p>(<a href="https://www.gov.uk/government/collections/complaints-about-the-department-for-work-and-pensions" target="_blank">https://www.gov.uk/government/collections/complaints-about-the-department-for-work-and-pensions</a>)</p><p> </p><p>The number of complaints about DWP benefits from April 2018 to March 2019, where the Department’s management information indicated that there was an honourable Member interest, are as follows:</p><table><tbody><tr><td><p>Tier 1 (Resolution)</p></td><td><p>6,310</p></td></tr><tr><td><p>Tier 2 (Review)</p></td><td><p>51</p></td></tr></tbody></table><p> </p><p>These figures include complaints escalated across 2018/2019.</p><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-06-21T13:43:18.72Zmore like thismore than 2019-06-21T13:43:18.72Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4418
unstar this property label Biography information for Justin Madders more like this