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<p>Compliance with the Accessible Information Standard (AIS) is not directly assured
by the Care Quality Commission (CQC). However, the performance of organisations in
meeting people’s needs is considered in CQC assessment and ratings. Where the CQC
has information through NHS England’s AIS self-assessment framework, or other sources,
that an organisation is not meeting accessible communication needs, it can use its
regulatory powers.</p><p> </p><p>NHS England has completed a review of the AIS to
help ensure that everyone’s communications needs are met in health and care provision.
An AIS self-assessment framework has been developed to support providers of National
Health Service and social care services, to measure their performance against the
AIS and develop improvement action plans to address gaps in implementation. The AIS
self-assessment framework is designed to enable enhancements around assurance and
allows organisations, commissioners, and the CQC to judge performance and compliance.</p>
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