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<p>The Postal Service Act 2011 already provides Ofcom, as the independent regulator
for the sector, with powers to impose requirements on postal operators to protect
customers. Ofcom's current consumer protection condition requires all postal operators
to establish simple and inexpensive procedures for dealing with consumers’ complaints
about postal services.</p><p> </p><p>Following its review of the regulatory framework
for post last year, Ofcom proposed new guidance on complaints handling processes for
parcel operators which will take effect from 1 April 2023. Ofcom has committed to
ongoing monitoring of the new provisions and to consider enforcement action, or further
regulation, if progress is not made.</p>
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