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1064763

	human indexable
	published
	registered interest
	answer date	26/02/2019
	date	21/02/2019
	date tabled	21/02/2019
	ddp created	21/02/2019 17:40:12
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	21/02/2019 17:45:27 15/05/2019 17:26:27
	hansard heading	Universal Credit
	house id	1
	identifier	224493
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 16:55:20
	question text	To ask the Secretary of State for Work and Pensions, how much has been deducted from universal credit claimants' standard allowance in each month since April 2017.
	session	2017/19
	session number	1
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	title	House of Commons Tabled Parliamentary Question 2017/19 224493
	type	WrittenParliamentaryQuestion
	uin	224493
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>Internal figures are provided in the table below from two DWP datasets.</p><p> </p><p>The Government recognises the importance of safeguarding the welfare of claimants who have incurred debt. The aim of the deductions policy in Universal Credit is to protect vulnerable claimants from eviction and/or having their gas, electricity and water cut off, by providing a last resort repayment method for arrears of these essential services.</p><p> </p><p>The increase in Universal Credit caseload and activity to increase awareness of advances has had an effect on deductions. Increased awareness has resulted in around 60% of eligible new claims to Universal Credit receiving an advance in October 2018, providing further financial support until their first payment.</p><p> </p><p>Total amount deducted from Universal Credit payments between April 2017 and October 2018</p><table><tbody><tr><td><p>Month</p></td><td><p>Amount deducted [rounded to the nearest million]</p></td><td><p>Amount of Universal Credit paid [rounded to the nearest million]</p></td><td><p>Amount deducted as a percentage of Universal Credit paid</p></td></tr><tr><td><p>Apr-17</p></td><td><p>£9,000,000</p></td><td><p>£140,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>May-17</p></td><td><p>£10,000,000</p></td><td><p>£148,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Jun-17</p></td><td><p>£10,000,000</p></td><td><p>£159,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Jul-17</p></td><td><p>£11,000,000</p></td><td><p>£166,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Aug-17</p></td><td><p>£11,000,000</p></td><td><p>£176,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Sep-17</p></td><td><p>£12,000,000</p></td><td><p>£186,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Oct-17</p></td><td><p>£13,000,000</p></td><td><p>£195,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Nov-17</p></td><td><p>£13,000,000</p></td><td><p>£205,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Dec-17</p></td><td><p>£15,000,000</p></td><td><p>£216,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Jan-18</p></td><td><p>£17,000,000</p></td><td><p>£232,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Feb-18</p></td><td><p>£19,000,000</p></td><td><p>£243,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Mar-18</p></td><td><p>£22,000,000</p></td><td><p>£257,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Apr-18</p></td><td><p>£23,000,000</p></td><td><p>£266,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>May-18</p></td><td><p>£25,000,000</p></td><td><p>£284,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Jun-18</p></td><td><p>£27,000,000</p></td><td><p>£319,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Jul-18</p></td><td><p>£29,000,000</p></td><td><p>£335,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Aug-18</p></td><td><p>£32,000,000</p></td><td><p>£360,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Sep-18</p></td><td><p>£35,000,000</p></td><td><p>£380,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Oct-18</p></td><td><p>£39,000,000</p></td><td><p>£410,000,000</p></td><td><p>10%</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p> </p><p> </p><p>Notes:</p><p> </p><p>Data sources: Universal Credit Live Service Reference Datasets and Full Service PDM data, UC Analysis Division</p><p> </p><p>1. Figures are provided for the total of UC Live Service and Full Service. The data is sourced from two different computer systems and the information available is slightly different on each system.</p><ul><li>Full Service deductions include advance repayments and all other deductions, but exclude sanctions and fraud penalties which are deductions of benefit rather than deductions.</li><li>Live Service deductions do not include sanctions which are reductions of benefit rather than deductions, but may include Fraud Penalties as these could not be removed from the Live Service data.</li><li>The Full and Live Service datasets use slightly different definitions for the month. Full Service data uses the month the UC payment is due, whereas Live Service data uses the month the assessment period related to the payment ends. The 'Total' column sums the figures using these different definitions.</li></ul><p> </p><p>2. Increase in the total deduction amounts by month reflects the effect of Universal Credit (UC) roll out as more people move onto UC.</p><p> </p><p>3. Amount of Universal Credit paid reflects the amount of money paid to claimants and their landlords as part of their award. It does not include other payments such as advances and hardship payments.</p><p> </p><p>4. Figures are provisional and are subject to retrospective change as later data becomes available.</p> question first answered 15/05/2019 16:55:20 answering member 4014 label Biography information for Sir Alok Sharma
	creator	4662 label Biography information for Ruth George
	publisher	25259
	tabling member	4662 label Biography information for Ruth George

1125059

	human indexable
	published
	registered interest
	answer date	09/05/2019
	date	07/05/2019
	date tabled	07/05/2019
	ddp created	07/05/2019 21:17:04
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	07/05/2019 21:26:31 15/05/2019 17:03:06
	hansard heading	Universal Credit
	house id	1
	identifier	251268
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 16:32:19
	question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of claims for advance payments since the inception of universal credit.
	session	2017/19
	session number	1
	tabling member constituency	Brent Central
	tabling member printed	Dawn Butler
	title	House of Commons Tabled Parliamentary Question 2017/19 251268
	type	WrittenParliamentaryQuestion
	uin	251268
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Universal Credit (UC) new claim advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months. From October 2021, this maximum repayment period will be extended further to 16 months.</p><p> </p><p>Around 60 per cent of new claims take up an advance. Subject to some fluctuation, this rate of advance take-up has been broadly consistent over the last 12 months.</p><p> </p><p>Between 1 May 2013 and 30 April 2019, a total of 2.9 million UC advance payments have been made.</p><p> </p><p>Advances are payments of Universal Credit made early, which are subject to recovery over an agreed period.</p> question first answered 15/05/2019 16:32:19 answering member 4014 label Biography information for Sir Alok Sharma
	creator	1489 label Biography information for Dawn Butler
	publisher	25259
	tabling member	1489 label Biography information for Dawn Butler

1125060

	human indexable
	published
	registered interest
	answer date	09/05/2019
	date	07/05/2019
	date tabled	07/05/2019
	ddp created	07/05/2019 21:17:07
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	07/05/2019 21:26:34 15/05/2019 17:03:08
	hansard heading	Universal Credit
	house id	1
	identifier	251269
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 16:32:19
	question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost to the public purse of advance payments for universal credit since its inception.
	session	2017/19
	session number	1
	tabling member constituency	Brent Central
	tabling member printed	Dawn Butler
	title	House of Commons Tabled Parliamentary Question 2017/19 251269
	type	WrittenParliamentaryQuestion
	uin	251269
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Universal Credit (UC) new claim advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months. From October 2021, this maximum repayment period will be extended further to 16 months.</p><p> </p><p>Around 60 per cent of new claims take up an advance. Subject to some fluctuation, this rate of advance take-up has been broadly consistent over the last 12 months.</p><p> </p><p>Between 1 May 2013 and 30 April 2019, a total of 2.9 million UC advance payments have been made.</p><p> </p><p>Advances are payments of Universal Credit made early, which are subject to recovery over an agreed period.</p> question first answered 15/05/2019 16:32:19 answering member 4014 label Biography information for Sir Alok Sharma
	creator	1489 label Biography information for Dawn Butler
	publisher	25259
	tabling member	1489 label Biography information for Dawn Butler

1124929

	human indexable
	published
	registered interest
	answer date	09/05/2019
	date	07/05/2019
	date tabled	07/05/2019
	ddp created	07/05/2019 21:09:56
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	08/05/2019 14:55:09 15/05/2019 11:39:06
	hansard heading	Universal Credit: Housing
	house id	1
	identifier	251332
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 11:07:15
	question text	To ask the Secretary of State for Work and Pensions, if she will make automatic payment of the housing cost element of universal credit directly to the landlord.
	session	2017/19
	session number	1
	tabling member constituency	Berwickshire, Roxburgh and Selkirk
	tabling member printed	John Lamont
	title	House of Commons Tabled Parliamentary Question 2017/19 251332
	type	WrittenParliamentaryQuestion
	uin	251332
	version	2
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Universal Credit payments are designed to mirror the world of work, with monthly payments reflecting the way many working people are paid. This model of monthly payments allows claimants to take responsibility for budgeting their own income and helps prepare them for getting back to work.</p><p> </p><p>Many claimants are capable of managing their own financial affairs and for these claimants a Managed Payment to Landlords (MPTL) is not appropriate.</p><p> </p><p>A claimant’s personal circumstances could change in a way which means that they need additional support at any stage of a claim, not just at the start. As such, we make sure that managed payments to landlords (MPTL) are available to Universal Credit claimants when appropriate, either from the start of their claim or at whatever point in which they need help.</p><p> </p><p>A MPTL can be requested by the claimant, their representative or their landlord and will be considered on a case by case basis and requests for MPTLs are dealt with as a priority. Landlords who are given access to the Landlord Portal are also given Trusted Partner status which allows them to make recommendations on whether an MPTL should be put in place. All MPTL recommendations from Trusted Partners will be implemented in good faith by DWP.</p> question first answered 15/05/2019 11:07:15 answering member 4423 label Biography information for Will Quince
	creator	4608 label Biography information for John Lamont
	publisher	25259
	tabling member	4608 label Biography information for John Lamont

1125661

	human indexable
	published
	registered interest
	answer date	13/05/2019
	date	09/05/2019
	date tabled	09/05/2019
	ddp created	09/05/2019 16:57:51
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	09/05/2019 17:07:28 15/05/2019 16:43:06
	hansard heading	Personal Independence Payment: Medical Examinations
	house id	1
	identifier	252615
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 16:11:12
	question text	To ask the Secretary of State for Work and Pensions, what regular appraisals her Department undertakes of the performance of Capita in assessing claimants of personal independence payment.
	session	2017/19
	session number	1
	tabling member constituency	South Antrim
	tabling member printed	Paul Girvan
	title	House of Commons Tabled Parliamentary Question 2017/19 252615
	type	WrittenParliamentaryQuestion
	uin	252615
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>All elements of Capita’s performance are monitored including the requirements for the quality of assessments, which are assessed through audit. The PIP audit process assesses the quality of a sample of assessment reports on a monthly basis against the standards set out in the PIP Assessment Guide, with feedback provided to the provider.</p><p> </p><p>Alongside contracted measures we continue to work extensively with Capita to ensure the quality of service is continuously improved, including improvements to guidance, training and the claimant journey.</p><p> </p><p>The Department has set Capita challenging targets for the ‘Lot 2’ contract covering Wales and the Midlands. The department robustly performance manages Capita against those requirements on a regular basis.</p> question first answered 15/05/2019 16:11:12 answering member 4105 label Biography information for Justin Tomlinson
	creator	4633 label Biography information for Paul Girvan
	publisher	25259
	tabling member	4633 label Biography information for Paul Girvan

1125936

	human indexable
	published
	registered interest
	answer date	15/05/2019
	date	10/05/2019
	date tabled	10/05/2019
	ddp created	10/05/2019 14:11:42
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	10/05/2019 14:17:21 15/05/2019 14:55:05
	hansard heading	Universal Credit: Hearing Impairment
	house id	1
	identifier	252874
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 14:23:31
	question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the information for British Sign Language users to contact the universal credit helpline through a video relay service.
	session	2017/19
	session number	1
	tabling member constituency	Midlothian
	tabling member printed	Danielle Rowley
	title	House of Commons Tabled Parliamentary Question 2017/19 252874
	type	WrittenParliamentaryQuestion
	uin	252874
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p> question first answered 15/05/2019 14:23:31 answering member 4014 label Biography information for Sir Alok Sharma
	creator	4628 label Biography information for Danielle Rowley
	publisher	25259
	tabling member	4628 label Biography information for Danielle Rowley

1125938

	human indexable
	published
	registered interest
	answer date	15/05/2019
	date	10/05/2019
	date tabled	10/05/2019
	ddp created	10/05/2019 14:11:47
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	10/05/2019 14:17:25 15/05/2019 14:55:03
	hansard heading	Universal Credit: Hearing Impairment
	house id	1
	identifier	252875
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 14:23:31
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate her Department has made of the number of British Sign Language users who have not received adequate support in accessing the universal credit helpline.
	session	2017/19
	session number	1
	tabling member constituency	Midlothian
	tabling member printed	Danielle Rowley
	title	House of Commons Tabled Parliamentary Question 2017/19 252875
	type	WrittenParliamentaryQuestion
	uin	252875
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p> question first answered 15/05/2019 14:23:31 answering member 4014 label Biography information for Sir Alok Sharma
	creator	4628 label Biography information for Danielle Rowley
	publisher	25259
	tabling member	4628 label Biography information for Danielle Rowley

1125882

	human indexable
	published
	registered interest
	answer date	15/05/2019
	date	10/05/2019
	date tabled	10/05/2019
	ddp created	10/05/2019 14:09:38
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	10/05/2019 14:15:26 15/05/2019 09:53:03
	hansard heading	State Retirement Pensions: Females
	house id	1
	identifier	252883
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 09:21:53
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what designation has been assigned to those complaints.
	session	2017/19
	session number	1
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	title	House of Commons Tabled Parliamentary Question 2017/19 252883
	type	WrittenParliamentaryQuestion
	uin	252883
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> question first answered 15/05/2019 09:21:53 answering member 4142 label Biography information for Guy Opperman
	creator	4672 label Biography information for Ged Killen
	publisher	25259
	tabling member	4672 label Biography information for Ged Killen

1125883

	human indexable
	published
	registered interest
	answer date	15/05/2019
	date	10/05/2019
	date tabled	10/05/2019
	ddp created	10/05/2019 14:09:40
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	10/05/2019 14:15:28 15/05/2019 09:53:02
	hansard heading	State Retirement Pensions: Females
	house id	1
	identifier	252884
	legislature	25259
	parliament number	57
	question first answered	15/05/2019 09:21:53
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217138, what assessment she has made of the potential merits of her Department instructing the Independent Case Examiner to reopen complaints relating to the equalisation of the state pension age cases in the event that legal proceedings fall away.
	session	2017/19
	session number	1
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Ged Killen
	title	House of Commons Tabled Parliamentary Question 2017/19 252884
	type	WrittenParliamentaryQuestion
	uin	252884
	version	1
	written parliamentary question type	NamedDay
	answer	answer answer text <p>I refer the honourable gentlemen to the answer previously given in response to Question 217138. The Independent Case Examiner closed all live complaints concerning changes to women’s State Pension age when they became subject to legal proceedings, as is required under its governance contract. In the event the legal proceedings fall away or there is no determination on the matters which form the basis of this group of complaints, the Independent Case Examiner could consider reopening the cases at the request of the Department. The Department cannot evaluate the potential merits of making such a request until the legal proceedings have been concluded.</p> question first answered 15/05/2019 09:21:53 answering member 4142 label Biography information for Guy Opperman
	creator	4672 label Biography information for Ged Killen
	publisher	25259
	tabling member	4672 label Biography information for Ged Killen