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1129325

	registered interest
	date	03/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many members of the public contacted the Office for Product Safety and Standards as a result of its review of Whirlpool’s handling of its tumble dryer safety issue announced in November 2015.
	tabling member constituency	Leeds North West
	tabling member printed	Alex Sobel
	uin	259438
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>The Office for Product Safety and Standards (OPSS) has received just over 7,000 emails from members of the public in relation to its review of Whirlpool’s actions, arising from a Which? correspondence campaign and a further five not initiated by the Which? campaign.</p><p>In the current phase of its ongoing investigation, OPSS is following up with individual consumers who have provided relevant information to ensure that any evidence they hold can be recorded and analysed as incident data. This includes where information has referred to us by third parties, including from the consumer group Which?.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst grouped question UIN 259439 question first answered 06/06/2019 13:00:36 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4658 label Biography information for Alex Sobel

1129327

	registered interest
	date	03/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how correspondence sent to the Office for Product Safety and Standards by members of the public as a result of its review of Whirlpool’s handling of its tumble dryer safety issue announced in November 2015 was taken into account as part of that inquiry’s final report.
	tabling member constituency	Leeds North West
	tabling member printed	Alex Sobel
	uin	259439
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>The Office for Product Safety and Standards (OPSS) has received just over 7,000 emails from members of the public in relation to its review of Whirlpool’s actions, arising from a Which? correspondence campaign and a further five not initiated by the Which? campaign.</p><p>In the current phase of its ongoing investigation, OPSS is following up with individual consumers who have provided relevant information to ensure that any evidence they hold can be recorded and analysed as incident data. This includes where information has referred to us by third parties, including from the consumer group Which?.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst grouped question UIN 259438 question first answered 06/06/2019 13:00:36 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4658 label Biography information for Alex Sobel

1134064

	registered interest
	date	24/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions he has had with Whirlpool on its online system for the reporting by consumers of tumble dryers which require modification for reasons of safety; and what his understanding is of the timescales involved for consumers once they have made such a report.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	268526
	answer	answer is ministerial correction date of answer 27/06/2019 answer text <p>The Office for Product Safety and Standards has been in regular dialogue with Whirlpool regarding its programme of outreach to consumers. It has been clear with Whirlpool that it expects them to ensure consumers have easy ways of reporting effected dryers and to prioritise their actions to respond to consumers and ensure public safety is maintained.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 27/06/2019 14:26:42 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4640 label Biography information for David Linden

1136644

	registered interest
	date	03/07/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans he has to require Whirlpool to pay compensation to people who personally paid for repairs or replacement of their tumbledryer due to their safety concerns prior to the recall of the product.
	tabling member constituency	Stroud
	tabling member printed	Dr David Drew
	uin	272730
	answer	answer is ministerial correction date of answer 08/07/2019 answer text <p>The priority for the Office for Product Safety and Standards (OPSS) is public safety.</p><p>If any individual consumers have already paid for a replacement due to concerns over safety, they can raise the matter directly with Whirlpool.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 08/07/2019 16:23:56 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	252 label Biography information for Dr David Drew

1132472

	registered interest
	date	17/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, for what reason he decided to issue a recall notice to Whirlpool in relation to that company's tumble driers; and if he will make a statement.
	tabling member constituency	Sheffield, Brightside and Hillsborough
	tabling member printed	Gill Furniss
	uin	265581
	answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>The Office for Product Safety and Standards’ (OPSS) actions have been driven by a commitment to ensure public safety. On 4 June, OPSS issued a letter of intent to serve a recall notice. As a result, Whirlpool is instigating a full recall of unmodified, affected tumble dryers. The House was updated of this action in a written ministerial statement on 10 July.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 15/07/2019 13:33:33 answering member 4487 label Biography information for Kelly Tolhurst previous answer version 124355 answering member constituency Rochester and Strood answering member printed Kelly Tolhurst answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4571 label Biography information for Gill Furniss

1125690

	registered interest
	date	09/05/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of whether Whirlpool has (a) implemented adequate product safety checks and (b) carried out satisfactory repairs on models of tumble dryer that had been found faulty.
	tabling member constituency	Ross, Skye and Lochaber
	tabling member printed	Ian Blackford
	uin	252626
	answer	answer is ministerial correction date of answer 15/05/2019 answer text <p>The Office for Product Safety and Standards has conducted a full review into Whirlpool’s modification programme for tumble dryers. This review concluded that the risk to modified tumble dryers was low. A decision letter was sent to Whirlpool, placing a number of requirements on the company.</p><p> </p><p>The Chief Executive of the Office for Product Safety and Standards met senior Whirlpool officials 2nd May to advise them of concerns regarding the adequacy of their response to the requirements placed upon them and advised them on steps necessary to fulfil their obligations.</p><p> </p><p>OPSS is closely monitoring the response of Whirlpool and further steps will be taken if the response is not satisfactory. Consumer safety is a key priority and the Government will hold the company to account.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 15/05/2019 13:42:23 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4390 label Biography information for Ian Blackford

1131209

	registered interest
	date	11/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to reopen the Office for Product Safety and Standards review of Whirlpool tumble dryers following continued consumer concerns.
	tabling member constituency	Bury North
	tabling member printed	James Frith
	uin	263236
	answer	answer is ministerial correction date of answer 18/06/2019 answer text <p>The Office for Product Safety and Standards published a report of its review in April 2019 and issued a decision letter requiring Whirlpool to take action in a number of areas. OPSS has been assessing the response by Whirlpool closely and the investigation remains ongoing.</p><p> </p><p>On 4<sup>th</sup> June the Office for Product Safety and Standards notified Whirlpool of its intention to serve a recall notice in respect of the remaining unmodified tumble dryers still in use. This is the appropriate next regulatory step.</p><p> </p><p>We are following up on all information referred to us about consumers who have experienced a serious issue with affected machines.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 18/06/2019 16:26:10 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4637 label Biography information for James Frith

1126149

	registered interest
	date	13/05/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what level of evidence on the safety of modified tumble dryers would be required to prompt a full recall of all modified machines.
	tabling member constituency	Twickenham
	tabling member printed	Sir Vince Cable
	uin	253482
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>A recall notice under the General Product Safety Regulations 2005 may be issued for a dangerous product where other action that the regulator may require, either of the producer or distributor, is not sufficient to prevent the risks to health and safety. Any enforcement action, including a recall notice should be proportionate to the seriousness of the risk.</p><p> </p><p> </p><p>The Office for Product Safety and Standards (OPSS) is closely monitoring the response of Whirlpool and further steps will be taken if the response is not satisfactory. Consumer safety is a key priority and the Government will hold the company to account.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 20/05/2019 16:06:55 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	207 label Biography information for Sir Vince Cable

1138170

	registered interest
	date	10/07/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Whirlpool Corporation: Tumble Dryers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what progress has been made on ensuring that (a) people who purchased a defective Whirlpool tumble driers are compensated and (b) those dryers are made safe.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	275664
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Under the agreed terms of the recall that Whirlpool is carrying out, consumers with an unmodified affected tumble dryer are entitled to a new replacement machine. This will be delivered and installed, with the old one removed, all at no cost. Alternatively, consumers can choose to upgrade to a different model for a reduced fee. A refund based on product age or a modification will be available to those consumers who do not want to take up the offer of a free replacement dryer from Whirlpool.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 16/07/2019 16:39:34 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	298 label Biography information for Steve McCabe