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tabling member printed	Royston Smith
min answer › date of answer	2018-11-19
min date	2019-01-10
min answer › question first answered	2020-07-21T17:15:04.993Z
question text	To ask the Secretary of State for Business%2C Energy and Industrial Strategy%2C with reference to the press release entitled Ofgem requires improvements from energy suppliers on customer direct debits published on 13 July 2022%2C what discussions he has had with Ofgem on the steps it is taking to secure improvements from the twelve energy suppliers found to have weaknesses in their direct debit and charging processes.

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registered interest

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

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and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1507572

registered interest

date

22/09/2022

answering body

Department for Business, Energy and Industrial Strategy

answering dept id

201

answering dept short name

Business, Energy and Industrial Strategy

answering dept sort name

Business, Energy and Industrial Strategy

hansard heading

Energy: Billing

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the press release entitled Ofgem requires improvements from energy suppliers on customer direct debits published on 13 July 2022, what discussions he has had with Ofgem on the steps it is taking to secure improvements from the twelve energy suppliers found to have weaknesses in their direct debit and charging processes.

tabling member constituency

Southampton, Itchen

tabling member printed

Royston Smith

uin

54605

answer

is ministerial correction

date of answer

17/10/2022

answer text

<p>BEIS Ministers regularly have discussions with Ofgem on a range of issues relating to the energy market.</p><p>Having completed a review on whether energy suppliers are setting customers’ direct debit payments appropriately, Ofgem is working with seven suppliers found to have minor weaknesses in their processes. The five suppliers found to have moderate to severe weaknesses are required to implement rapid and robust improvements to their processes and reassess customer direct debits where necessary. Failure to act fast enough may result in Ofgem taking enforcement action. Ofgem intends to strengthen direct debit rules in the supply licence. Details available at <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ofgem.gov.uk%2Fpublications%2Fstatutory-consultation-strengthening-fixed-direct-debit-rules&data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7Cc55b449b1ab04948397f08dab03403da%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638016034685391777%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WYjj3uAVzdaPTD%2F49b50XVV4cLTb4on6L8DKWF6hGX8%3D&reserved=0" target="_blank">https://www.ofgem.gov.uk/publications/statutory-consultation-strengthening-fixed-direct-debit-rules</a>.</p>

answering member constituency

Beverley and Holderness

answering member printed

Graham Stuart

grouped question UIN

54604

question first answered

17/10/2022 13:51:24

answering member

1482

label	Biography information for Graham Stuart

tabling member

4478

label	Biography information for Royston Smith