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1010390

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants receiving the housing element of universal credit are also claiming the state pension.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	192811
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The table gives the estimated number of households receiving the Housing Element of Universal Credit in Great Britain, May 2018. The notes should be read in conjunction with the information provided in the table.</p><p> </p><table><tbody><tr><td colspan="2"><p>Estimated number of households in payment and receiving the Housing Element of Universal Credit in Great Britain, May 2018</p></td></tr><tr><td><p>Total</p></td><td><p><del class="ministerial">471,800</del><ins class="ministerial">425,400</ins></p></td></tr><tr><td><p>Claiming State Pension</p></td><td><p>200</p></td></tr></tbody></table><p> </p><p><strong>Source:</strong> Household on Universal Credit dataset <strong>and</strong> Work and Pensions Longitudinal Survey.</p><p> </p><p><strong>Notes:</strong></p><ol><li>The figures are derived from unpublished information and have not been quality assured to National Statistics or Official Statistics publication standard.</li></ol><ol start="2"><li>Figures have been rounded to the nearest hundred. Individual figures may not add up to the total due to rounding.</li><li>A count date of the second Thursday of the month is used when calculating the statistics for households on Universal Credit.</li><li>Further information on the background and methodology for Universal Credit can be accessed here: <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/739399/universal-credit-statistics-background-methodology.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/739399/universal-credit-statistics-background-methodology.pdf</a></li></ol> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 11:22:16 question first ministerially corrected 06/12/2018 16:58:29 answering member 4105 label Biography information for Justin Tomlinson previous answer version 87254 answering member constituency North Swindon answering member printed Justin Tomlinson answering member 4105 label Biography information for Justin Tomlinson
	tabling member	1397 label Biography information for Hywel Williams

1010211

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many calls have been made to each of her Department's benefit telephone lines in each of the last 18 months for which data are available.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	192733
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>Information about the total calls offered to the Department’s benefit telephone lines for the 18 month period May 2017 to October 2018 for which data is available has been published in the House of Commons Library<strong>.</strong></p><p> </p><p>The total number of calls across the Department have remained at a consistent level since May 2017. During this period we have rolled out Universal Credit, the Universal Credit caseload has risen to over 1.3 million, and we have been receiving calls from Universal Credit claimants that would previously have gone to HMRC or Local Authorities.</p><p> </p><p>The requested information is in the attached document.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 17:39:19 answering member 4105 label Biography information for Justin Tomlinson attachment 1 file name Telephony.docx title Telephony
	tabling member	478 label Biography information for Lord Field of Birkenhead

1010212

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) longest and (c) average waiting times for calls to each of her Department's benefit telephone lines were in each of the last 18 months for which data are available.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	192734
	answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>The table below provides the average waiting times for the benefit telephone lines for comparison with PQ<a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-05-08/141701/" target="_blank">141701</a>.</p><p> </p><p>The information is for the most recent 18 month period in which data is available for, May 2017 to October 2018.</p><p> </p><p>We are aware of a potential issue, which is being investigated, whereby a call could be terminated by a customer but potentially remain in the system and continue to be recorded as a ‘live call’. This issue produces statistical anomalies which impact on the reliability of the data available.</p><p> </p><p>Average Speed of Answer</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Last 18 Months</p></td><td><p>October 2018</p></td></tr><tr><td><p>National DLA Adult</p></td><td><p>00:03:26</p></td><td><p>00:04:51</p></td></tr><tr><td><p>Employment and Support Allowance Enquiry</p></td><td><p>00:15:19</p></td><td><p>00:11:30</p></td></tr><tr><td><p>Jobseekers Allowance Enquiry English</p></td><td><p>00:08:51</p></td><td><p>00:03:43</p></td></tr><tr><td><p>Income Support Enquiry</p></td><td><p>00:08:38</p></td><td><p>00:11:07</p></td></tr><tr><td><p>Jobcentre Enquiry Line</p></td><td><p>00:06:05</p></td><td><p>00:04:48</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>00:05:31</p></td><td><p>00:06:46</p></td></tr><tr><td><p>Universal Credit Live Service</p></td><td><p>00:09:17</p></td><td><p>00:16:26</p></td></tr><tr><td><p>Universal Credit Full Service</p></td><td><p>00:05:01</p></td><td><p>00:03:58</p></td></tr></tbody></table><p> </p><p>The information requested regarding the shortest and longest wait time could only be provided at disproportionate cost.</p><p> </p><p>Please Note:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 16:33:04 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	478 label Biography information for Lord Field of Birkenhead

1010335

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Finance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 16 October 2018 to Question 176686 on Independent Case Examiner, how much additional funding the Independent Case Examiner received in 2017-18 to reduce the waiting time for a decision.
	tabling member constituency	Kensington
	tabling member printed	Emma Dent Coad
	uin	192953
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The Independent Case Examiner’s Office received no additional funding in the 2017-18 reporting year however, the Office has received funding for additional staff in the current reporting year.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 17:05:15 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4683 label Biography information for Emma Dent Coad

1010337

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether complaints to the Independent Case Examiner that have been considered under the early resolution process can be referred directly to the Parliamentary Ombudsman.
	tabling member constituency	Kensington
	tabling member printed	Emma Dent Coad
	uin	192955
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The Independent Case Examiner’s Office routinely considers whether the complaints it accepts for examination can be resolved, to the complainant’s satisfaction, without the need for a full examination of the case. The resolution process will only succeed if the complainant is satisfied that their complaint has been addressed. Decisions on whether to refer a complaint to the Parliamentary Ombudsman’s Office, regardless of the stage at which it was concluded by the Independent Case Examiner’s Office, rest with individual Members of Parliament.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 16:02:56 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4683 label Biography information for Emma Dent Coad

1010386

	registered interest
	date	19/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants receiving the housing element of universal credit are women.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	192808
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>We can provide an estimate based on households claiming Universal Credit by matching the Universal Credit household dataset (which contains information about the Housing Element), with the people on Universal Credit dataset (which contains information about gender). The table gives the estimated number of claimants receiving the Housing Element of Universal Credit in Great Britain, August 2018. The notes should be read in conjunction with the information provided in the table.</p><p><strong> </strong></p><p> </p><table><tbody><tr><td colspan="2"><p>Estimated number of households in payment and receiving the Housing Element of Universal Credit, Great Britain, August 2018</p></td></tr><tr><td><p>Total</p></td><td><p>530,000</p></td></tr><tr><td><p>Occupied by women (single or in a couple)</p></td><td><p>365,000</p></td></tr><tr><td><p>Occupied by men (single or in a couple)</p></td><td><p>248,000</p></td></tr><tr><td><p>Unknown</p></td><td><p>-</p></td></tr></tbody></table><p> </p><p><strong>Source:</strong> Universal Credit household dataset <strong>and</strong> people on Universal Credit dataset</p><p> </p><p><strong> </strong></p><p><strong>Notes:</strong></p><ol><li>The figures are derived from unpublished information and have not been quality assured to National Statistics or Official Statistics publication standard.</li></ol><ol start="2"><li>Figures have been rounded to the nearest thousand. Individual figures may not add up to the total due to rounding.</li><li>A count date of the second Thursday of the month is used when calculating the statistics for the people and households on Universal Credit.</li><li>Further information on the background and methodology can be accessed here: <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/739399/universal-credit-statistics-background-methodology.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/739399/universal-credit-statistics-background-methodology.pdf</a></li></ol> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 15:31:53 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	1397 label Biography information for Hywel Williams

1010701

	registered interest
	date	20/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of her Department's frontline staff have received training relating to domestic abuse.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	193579
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>Our Jobcentre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants.</p><p> </p><p>Specific training and guidance is provided for all staff on working with different vulnerable groups, including survivors and those still experiencing domestic abuse. Jobcentre staff will signpost claimants to national and local organisations that provide specialist support and Work Coaches can apply domestic violence easements, switching off all work-related requirements for a period of time.</p><p> </p><p>In addition a national call was held earlier this year to raise awareness and understanding of domestic abuse across the Jobcentre network and a video has been produced to highlight good practice when supporting individuals who have been or are currently in a domestic abuse relationship.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 17:22:53 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4662 label Biography information for Ruth George

1011598

	registered interest
	date	21/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Funeral Payments: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department has recovered in 2018.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	194206
	answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194207 194208 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4662 label Biography information for Ruth George

1011599

	registered interest
	date	21/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Funeral Payments: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department recovered in 2017.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	194207
	answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194206 194208 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4662 label Biography information for Ruth George

1011600

	registered interest
	date	21/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Funeral Payments: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department recovered in 2016.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	194208
	answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194206 194207 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	4662 label Biography information for Ruth George