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1167656
star this property registered interest false more like this
star this property date less than 2019-10-31more like thismore than 2019-10-31
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to collect data on the number of home visits being proactively offered to claimants of universal credit that have (a) a cancer diagnosis and (b) other health needs that would require a home visit; and if she will make a statement. more like this
star this property tabling member constituency Brighton, Pavilion more like this
star this property tabling member printed
Caroline Lucas more like this
star this property uin 8227 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-11-05more like thismore than 2019-11-05
star this property answer text <p>The Department are continuously reviewing and improving the service for vulnerable people, including those with a cancer diagnosis, who need to claim Universal Credit to ensure that it is supportive and responsive to their needs.</p><p> </p><p>Where claimants are unable to make or manage their Universal Credit claim online, telephone and face to face support in Jobcentres is available. Our staff already have the flexibility to respond to, or proactively suggest, that a home visit may be the best method of providing relevant support. The Department is committed to delivering what is right for a person’s circumstances and will conduct home visits when they are appropriate, recognising they are an important tool for those people with complex needs.</p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2019-11-05T16:27:17.187Zmore like thismore than 2019-11-05T16:27:17.187Z
unstar this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
3930
unstar this property label Biography information for Caroline Lucas more like this
1166656
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she plans to publish easy-to-read guidance on making a non-digital claim for universal credit. more like this
star this property tabling member constituency North West Durham more like this
star this property tabling member printed
Laura Pidcock more like this
star this property uin 6508 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property grouped question UIN 6509 more like this
star this property question first answered
less than 2019-10-31T17:51:08.3Zmore like thismore than 2019-10-31T17:51:08.3Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4665
unstar this property label Biography information for Laura Pidcock more like this
1166657
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will consult (a) welfare rights advisers and (b) professionals with experience of supporting people with complex needs on drafting guidance on making a non-digital claim for universal credit. more like this
star this property tabling member constituency North West Durham more like this
star this property tabling member printed
Laura Pidcock more like this
star this property uin 6509 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property grouped question UIN 6508 more like this
star this property question first answered
less than 2019-10-31T17:51:08.343Zmore like thismore than 2019-10-31T17:51:08.343Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4665
unstar this property label Biography information for Laura Pidcock more like this
1166658
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether an online universal credit claim can be converted into a non-digital claim. more like this
star this property tabling member constituency North West Durham more like this
star this property tabling member printed
Laura Pidcock more like this
star this property uin 6510 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>Any digital claim can be treated as a non-digital claim. For instance, if a claimant’s circumstances change and contacting them digitally is no longer suitable for a short or significant period of time, agents can annotate the claim and take the same action as they would have if the claim had originally made as a non-digital claim.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House of Commons Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-31T17:59:57.96Zmore like thismore than 2019-10-31T17:59:57.96Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4665
unstar this property label Biography information for Laura Pidcock more like this
1166684
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for fortnightly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6230 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for fortnightly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p>Notes:</p><ol><li>Statistics are based on whether a household has actually been paid a More Frequent Payment.</li><li>Data will not include households that had a More Frequent Payment set up but were not actually paid more frequently, for instance because they cancelled the More Frequent Payment before they were paid.</li></ol>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-31T17:45:27.797Zmore like thismore than 2019-10-31T17:45:27.797Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1166685
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for weekly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6231 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for weekly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-31T17:43:54.1Zmore like thismore than 2019-10-31T17:43:54.1Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1166686
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been arranged with universal credit claimants; and what the reasons were for those arrangements in the most recent 12 month period for which figures are available. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6232 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>Information regarding the reasons for the alternative payment arrangements is not readily available and to provide it would incur disproportionate cost.</p><p /><p><strong> </strong></p><p> </p><p> </p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-31T17:46:55.127Zmore like thismore than 2019-10-31T17:46:55.127Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1166687
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been agreed with universal credit claimants in each year since the introduction of universal credit. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6233 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-11-01more like thismore than 2019-11-01
star this property answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-11-01T10:44:20.347Zmore like thismore than 2019-11-01T10:44:20.347Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1166688
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many alternative payment arrangement requests for universal credit were rejected in the most recent 12 month period for which data is available. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6234 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-11-01more like thismore than 2019-11-01
star this property answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-11-01T10:41:18.157Zmore like thismore than 2019-11-01T10:41:18.157Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1166689
star this property registered interest false more like this
star this property date less than 2019-10-28more like thismore than 2019-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what reasons have been given by her Department for rejecting alternative payment arrangement requests for universal credit in the most recent 12 month period for which figures are available. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 6235 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-31more like thismore than 2019-10-31
star this property answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-10-31T17:48:20.027Zmore like thismore than 2019-10-31T17:48:20.027Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this