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<p>It is vital that as housing supply increases, the quality of new build homes continues
to improve. In our Housing White paper, published earlier this year, we set out our
ambition for a housing market that works for everyone. We expect all housing developers
to deliver good quality housing, to deliver it on time, and to treat house buyers
fairly.</p><p>Where something goes wrong, house builders and warranty providers should
fulfil their obligations to put this right. The industry-led Consumer Code for Homebuilders,
where applicable, also provides protection to purchasers of new homes.</p><p>Last
year the All Party Parliamentary Group for Excellence in the Built Environment produced
a report called <em>More Homes, Fewer Complaints</em>, which made a series of recommendations
to improve quality and redress. One of their recommendations was to establish a New
Homes Ombudsman. We are considering this as part of our wider ambition to improve
redress arrangements in all parts of the housing market.</p><p>We also want to make
the homebuying process cheaper, faster and less stressful. In October we launched
a call for evidence on the home buying and selling process in order to gather views
from industry about areas for improvement, and from the public about parts of the
process they find most difficult to navigate.</p>
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