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524198

	registered interest
	date	09/06/2016
	answering body	Cabinet Office
	answering dept id	53
	answering dept short name	Cabinet Office
	answering dept sort name	Cabinet Office
	hansard heading	Electronic Government
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Minister for the Cabinet Office, what the customer satisfaction ratings were for the gov.uk website related to (a) content accuracy, (b) ability to find information, (c) proportion of users who found the website search tool good or very good and (d) proportion of users who got everything or most of what they wanted when visiting the website since 2012.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	40094
	answer	answer is ministerial correction date of answer 15/06/2016 answer text <p>Over 100,000 people have taken user satisfaction surveys on the <a href="http://h/" target="_blank">GOV.UK</a> website since 2013. The most recent information is as follows;</p><p>On content accuracy, 69.5% they agreed or strongly responded that they “Trust the information on <a href="http://h/" target="_blank">GOV.UK</a>&quot;.</p><p>On the ability to find information, in 2016 52% responded that they agreed or strongly agreed that <a href="http://h/" target="_blank">GOV.UK</a> was “easy to use”, up from 42% in 2015</p><p>On the question of the proportion of users who got everything or most of what they wanted when visiting the website, in 2016 46% responded that they agreed or strongly agreed with this statement up from 36% in 2015.</p><p> </p><p> </p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 15/06/2016 07:43:29 answering member 4070 label Biography information for Matt Hancock previous answer version 3884 answering member constituency West Suffolk answering member printed Matthew Hancock answering member 4070 label Biography information for Matt Hancock
	tabling member	4473 label Biography information for Louise Haigh

524203

	registered interest
	date	09/06/2016
	answering body	Cabinet Office
	answering dept id	53
	answering dept short name	Cabinet Office
	answering dept sort name	Cabinet Office
	hansard heading	Proof of Identity: Internet
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Minister for the Cabinet Office, what estimate he has made of the proportion of people aged (a) 16 to 24, (b) 25 to 44, (c) 45 to 54, (d) 55 to 64, (e) 65 to 74 and (f) 75 years and older who have the (i) evidence and (ii) technology needed to verify their identity online.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	40125
	answer	answer is ministerial correction date of answer 15/06/2016 answer text <p>We do not differentiate between ownership of technology and evidence in our assessments of who can use <a href="http://gov.uk/" target="_blank">GOV.UK</a> Verify.</p><p><a href="http://gov.uk/" target="_blank">GOV.UK</a> Verify works for 90% of working adults in the UK, which is the main user group for most of the services currently using <a href="http://gov.uk/" target="_blank">GOV.UK</a> Verify. Coverage is lower amongst very young people and older people - we continue to improve coverage for those age groups.</p><p> </p> answering member constituency West Suffolk answering member printed Matthew Hancock question first answered 15/06/2016 09:05:24 answering member 4070 label Biography information for Matt Hancock
	tabling member	4473 label Biography information for Louise Haigh