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417035

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
	tabling member printed	Lord Hylton
	uin	HL1955
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

444790

	registered interest
	date	13/01/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training jobcentre work coaches receive.
	tabling member constituency	Burnley
	tabling member printed	Julie Cooper
	uin	22329
	answer	answer is ministerial correction date of answer 22/01/2016 answer text <p>All Jobcentre Work Coaches complete learning that has been designed specifically for their role. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it.</p><p>It includes diversity and equality, working with vulnerable claimants and working with claimants who have a mental health condition.</p><br /> answering member constituency Witham answering member printed Priti Patel question first answered 22/01/2016 11:28:20 answering member 4066 label Biography information for Priti Patel
	tabling member	4405 label Biography information for Julie Cooper

596132

	registered interest
	date	07/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when his Department plans to make training materials for work coaches available.
	tabling member constituency	Bermondsey and Old Southwark
	tabling member printed	Neil Coyle
	uin	47309
	answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>An overview of the new Work Coach externally accredited learning routeway will be made available early in 2017. There are no plans to publish existing training materials.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 12/10/2016 15:12:46 answering member 3969 label Biography information for Damian Hinds
	tabling member	4368 label Biography information for Neil Coyle

940657

	registered interest
	date	13/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether her Department issues guidance to work coaches on what support they should provide to claimants.
	tabling member constituency	Airdrie and Shotts
	tabling member printed	Neil Gray
	uin	163800
	answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163801 question first answered 18/07/2018 12:06:48 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4365 label Biography information for Neil Gray

940658

	registered interest
	date	13/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will publish the guidance her Department provides to work coaches.
	tabling member constituency	Airdrie and Shotts
	tabling member printed	Neil Gray
	uin	163801
	answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163800 question first answered 18/07/2018 12:06:49 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4365 label Biography information for Neil Gray

850945

	registered interest
	date	27/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	130153
	answer	answer is ministerial correction date of answer 07/03/2018 answer text <p>DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.</p><p> </p><p>A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 07/03/2018 17:26:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4212 label Biography information for Debbie Abrahams

819103

	registered interest
	date	09/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 December to Question 118098, what proportion of work coaches received the mental health training set out in the Government's paper, Improving Lives: the Future of Work, Health and Disability, published on 30 November 2017.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	121780
	answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements. This involves a number of packages that can come under the definition of mental health training, either in whole or in part. Pursuant to question 118908 these are:</p><p> </p><ul><li>Training on the Work and Health Conversation is now complete and all work coaches requiring this training have received it.</li><li>The mental health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this</li><li>For the enhanced mental health training for work coaches, this training is ongoing and information on exact numbers is not currently available [but will be in due course].</li></ul> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 15/01/2018 17:17:21 answering member 4071 label Biography information for Sarah Newton
	tabling member	4243 label Biography information for Dan Jarvis

802548

	registered interest
	date	07/12/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many work coaches have not yet received the training set out in the the Government's publication entitled Improving Lives: the Future of Work, Health and Disability, published on 30 November 2017.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	118098
	answer	answer is ministerial correction date of answer 12/12/2017 answer text <p>Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements.</p><p>The training described in ‘Improving Lives: the Future of Work, Health and Disability’ can be separated into three distinct areas. Training for Health and Work conversations has currently been undertaken by around 14,500 Work Coaches and Team Leaders.</p><p>The health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this.</p><p>It is our plan that 5,000 operational colleagues, including Work Coaches, will have undertaken the enhanced mental health training within 2017/18. A further 13,000 colleagues are planned to undertake this in 2018/19.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 12/12/2017 15:08:23 answering member 4071 label Biography information for Sarah Newton
	tabling member	4243 label Biography information for Dan Jarvis

720855

	registered interest
	date	13/04/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many Jobcentre Plus work coaches have received training in dealing with people with autism.
	tabling member constituency	Wirral West
	tabling member printed	Margaret Greenwood
	uin	70290
	answer	answer is ministerial correction date of answer 20/04/2017 answer text <p>I am not able to provide a definitive number of Work Coaches who have received training in dealing with people with autism. This is because our learning is delivered through a wide range of methods, including structured classroom based modules, up-skilling from colleagues and some delivered by third party organisations.</p><p> </p><p>All our Work Coaches undertake a learning routeway which includes information to help them deliver to customers with a wide range of additional needs including those with disabilities and hidden conditions such as autism.</p><p> </p><p>We have also recently changed the role of Disability Employment Advisers to allow them to focus on sharing their expertise with all Work Coaches and Jobcentre staff. As part of this we have recruited new Disability Employment Advisers, some of whom will still be undertaking their learning journey.</p><p> </p><p>On 27 March, to coincide with World Autism Awareness Week, we also launched a new Disability Confident Autism and Neuro-diversity Toolkit which we developed in partnership with Autism Alliance UK and the Autism Task Group. Communications about this went out to all DWP staff, not just those in customer-facing roles, to ensure our entire workforce is able to understand the needs of customers with autism and other hidden impairments.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/04/2017 16:42:13 answering member 3969 label Biography information for Damian Hinds
	tabling member	4400 label Biography information for Margaret Greenwood

855983

	registered interest
	date	06/03/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what (a) resources (b) training (c) information is available to Job Centre Plus managers to help them (i) find out about specialist support providers in their local areas and (ii) work with these organisations to support jobseekers.
	tabling member constituency	Newcastle upon Tyne Central
	tabling member printed	Chi Onwurah
	uin	131149
	answer	answer is ministerial correction date of answer 12/03/2018 answer text <p>In addition to the Department’s response to <a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=112602" target="_blank">PQ112602</a>, answered on 16 November 2017, DWP Partnership Managers work with a range of stakeholders, including local authorities, to establish what support is available locally to encourage partnership working and to ensure claimants are signposted appropriately.</p><p> </p><p>There is an Employers and Partners Knowledge Hub to support staff working with employers, partners and claimants. This includes resources, guidance and information on Work and Health, Universal Credit, Labour Market Intelligence, learning and the latest news from the Employer and Partnership community.</p><p> </p><p>Jobcentre Managers are also provided with specific learning on ‘Making Effective Use of Provision’, which builds their capability and understanding on how their teams identify and agree the appropriate provision to support people into work.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/03/2018 12:39:47 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4124 label Biography information for Chi Onwurah