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<p>Each work coach receives comprehensive and tailored training based on their individual
knowledge and requirements.</p><p>The training described in ‘Improving Lives: the
Future of Work, Health and Disability’ can be separated into three distinct areas.
Training for Health and Work conversations has currently been undertaken by around
14,500 Work Coaches and Team Leaders.</p><p>The health route way forms part of the
UC Full Service Work Coach training, and all work coaches working on Full Service
will have undertaken this.</p><p>It is our plan that 5,000 operational colleagues,
including Work Coaches, will have undertaken the enhanced mental health training within
2017/18. A further 13,000 colleagues are planned to undertake this in 2018/19.</p>
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