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417035

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
	tabling member printed	Lord Hylton
	uin	HL1955
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

444790

	registered interest
	date	13/01/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training jobcentre work coaches receive.
	tabling member constituency	Burnley
	tabling member printed	Julie Cooper
	uin	22329
	answer	answer is ministerial correction date of answer 22/01/2016 answer text <p>All Jobcentre Work Coaches complete learning that has been designed specifically for their role. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it.</p><p>It includes diversity and equality, working with vulnerable claimants and working with claimants who have a mental health condition.</p><br /> answering member constituency Witham answering member printed Priti Patel question first answered 22/01/2016 11:28:20 answering member 4066 label Biography information for Priti Patel
	tabling member	4405 label Biography information for Julie Cooper

596132

	registered interest
	date	07/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when his Department plans to make training materials for work coaches available.
	tabling member constituency	Bermondsey and Old Southwark
	tabling member printed	Neil Coyle
	uin	47309
	answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>An overview of the new Work Coach externally accredited learning routeway will be made available early in 2017. There are no plans to publish existing training materials.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 12/10/2016 15:12:46 answering member 3969 label Biography information for Damian Hinds
	tabling member	4368 label Biography information for Neil Coyle

536318

	registered interest
	date	13/07/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training Job Centre Plus staff are required to undertake on the support that is available to people who have been granted refugee status.
	tabling member constituency	Bristol West
	tabling member printed	Thangam Debbonaire
	uin	42663
	answer	answer is ministerial correction date of answer 20/07/2016 answer text <p>Jobcentre Plus staff are trained to consider a person's circumstances and to tailor support according to individual need. All staff complete customer awareness training that covers a wide range of customer circumstances that includes asylum seekers and refugees.</p><p> </p><p>Jobcentre Plus staff supplement national instructions with information on services and support available in their local area. This is accessed via the District Provision Tool which contains a wealth of information on the support available for vulnerable claimants including refugees. Staff are encouraged to access this regularly.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/07/2016 13:26:10 answering member 3969 label Biography information for Damian Hinds
	tabling member	4433 label Biography information for Thangam Debbonaire

539720

	registered interest
	date	18/07/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the minimum requirements set by his Department are for Jobcentre Plus to ensure that it is not neglectful in its duty of care towards a claimant who has (a) been attending a psychiatric unit, (b) has a known history of mental illness or (c) has a social worker designated to them; and what guidance his Department provides to Jobcentre Plus on providing such duty of care.
	tabling member constituency	Wirral West
	tabling member printed	Margaret Greenwood
	uin	43098
	answer	answer is ministerial correction date of answer 21/07/2016 answer text <p>The Department for Work and Pensions (DWP) demonstrates a duty of care throughout all its customer services and which it expects its staff to follow through instructions and learning.</p><p>The Department has an established approach to identifying and providing an appropriate level of support to all its customers who are vulnerable, including those with mental health conditions. DWP identifies any “individual who is identified as having complex needs and/or requires additional support to enable them to access DWP benefits and use our services” as being vulnerable. This definition ensures that we have consistency and continuity in the type and level of service which is being offered and that it supports the customer appropriately whatever their needs.</p><p>DWP’s approach for dealing specifically with customers experiencing mental health conditions has been developed in consultation with its Work Psychologists to ensure that staff are able to develop a thorough understanding of the various different mental health conditions which exist, including hidden impairments and how they impact on an individual. This knowledge is reflected in both DWP instructions and in its learning and development.</p><p>Where DWP staff are satisfied that a customer faces clear and significant risks to their welfare or safety, then those staff are explicitly empowered by DWP to take any reasonable steps which are felt necessary, including liaising with relevant organisations, in order to address these risks without undue delay.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 21/07/2016 16:19:27 answering member 3969 label Biography information for Damian Hinds
	tabling member	4400 label Biography information for Margaret Greenwood

426122

	registered interest
	date	04/11/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when his Department plans to update guidance to Jobcentre Plus staff on claimants that report suicidal thoughts; and how such existing guidance is made available to those staff.
	tabling member constituency	Bermondsey and Old Southwark
	tabling member printed	Neil Coyle
	uin	14716
	answer	answer is ministerial correction date of answer 11/11/2015 answer text <p>The Department for Work and Pensions (DWP) takes seriously any declarations of intention to attempt suicide or self harm that are made by its customers. There is a clear, detailed action plan that staff must follow if a customer declares an intention to kill or harm themselves and DWP provides guidance to help its staff deal with these incidents. The policy, procedures and guidance are reviewed regularly to ensure that they continue to meet their objectives and to identify areas for improvement.</p><p>DWP raises staff awareness through its own internal communication channels whenever guidance is reviewed and updated. This messaging ensures that related products such as learning and development for staff are also reviewed and updated concurrently.</p> answering member constituency Witham answering member printed Priti Patel question first answered 11/11/2015 13:37:43 answering member 4066 label Biography information for Priti Patel
	tabling member	4368 label Biography information for Neil Coyle

540437

	registered interest
	date	19/07/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government how they plan to ensure that Jobcentre staff and Jobcentre Plus advisers understand fully, and respond effectively to, mental health problems.
	tabling member printed	Lord Hylton
	uin	HL1317
	answer	answer is ministerial correction date of answer 28/07/2016 answer text <p>The Department for Work and Pensions supports its staff in developing the skills required to identify and effectively support claimants with mental health conditions. A number of learning products such as ‘Introduction to Working with People with a Mental Health Condition’ and ‘Supporting Customers with a Vulnerability’ have been specifically developed to build capability for Jobcentre staff. Jobcentre staff also promote “Disability Confident” which is an initiative that includes working with employers to show that employing disabled people, including those with mental health conditions, is good for the individual, business and society.</p> answering member printed Lord Freud question first answered 28/07/2016 14:02:10 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

536311

	registered interest
	date	13/07/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that Jobcentre Plus staff follow the guidance on newly recognised refugees applying for welfare benefits so as to ensure that those refugees are not left without support.
	tabling member constituency	Bristol West
	tabling member printed	Thangam Debbonaire
	uin	42726
	answer	answer is ministerial correction date of answer 18/07/2016 answer text <p>We have recently carried out an analysis of the information and instructions available to DWP staff handling claims from refugees and a number of improvements have been made to instructions as a result. These changes have been accompanied by an alert to staff.</p><p>Jobcentre Plus leaders use a Quality Assurance Framework as a tool to support their work coaches deliver a quality service. This includes a Quality Assurance Standards observation process, which is used by managers to regularly observe interviews with claimants; this observation includes ensuring specific support for refugees is provided.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 18/07/2016 14:00:46 answering member 3969 label Biography information for Damian Hinds
	tabling member	4433 label Biography information for Thangam Debbonaire

514826

	registered interest
	date	21/04/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what specialist training is available for advisers in Jobcentres on dealing with applicants with autistic spectrum disorder.
	tabling member constituency	East Kilbride, Strathaven and Lesmahagow
	tabling member printed	Dr Lisa Cameron
	uin	35000
	answer	answer is ministerial correction date of answer 29/04/2016 answer text <p>With support from Autism Alliance UK, we are delivering a national training programme to build greater knowledge and understanding and develop a national team of Autism Leads. So far, this course has been delivered to staff members in the North East, North West, Central England, London and the Home Counties and Wales. Staff in Scotland and the South East will be receiving it shortly.</p><p>The Department is also working with Autism Alliance UK to develop an ‘Autism and associated Hidden Impairment Network’ across Jobcentre Plus.</p> answering member constituency Witham answering member printed Priti Patel question first answered 29/04/2016 13:25:32 answering member 4066 label Biography information for Priti Patel
	tabling member	4412 label Biography information for Dr Lisa Cameron