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349029
star this property registered interest false more like this
star this property date less than 2015-06-08more like thismore than 2015-06-08
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Taxis: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what his policy is on (a) assistance for wheelchair users by taxis and private hire vehicles and (b) the charging of additional costs by taxi and hire vehicle owners; and if he will make a statement. more like this
star this property tabling member constituency Richmond Park more like this
star this property tabling member printed
Zac Goldsmith more like this
star this property uin 1459 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2015-06-15
star this property answer text <p>The Department for Transport is committed to ensuring that everyone has the same access to transport services and opportunities to travel.</p><p> </p><p>Both taxis and private hire vehicles (PHVs) are a particularly valuable form of transport for people with disabilities. I would strongly encourage all Taxi and PHV drivers to assist wheelchair users, wherever possible, and would also strongly discourage the practice of making additional charges to assist a disabled passenger. I would remind all Taxi and PHV operators of their obligations under the Equality Act 2010.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-15T14:08:43.677Zmore like thismore than 2015-06-15T14:08:43.677Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4062
unstar this property label Biography information for Lord Goldsmith of Richmond Park more like this
349028
star this property registered interest false more like this
star this property date less than 2015-06-08more like thismore than 2015-06-08
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Taxis: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what steps his Department is taking to ensure that taxi and private hire drivers undergo disability awareness training. more like this
star this property tabling member constituency Richmond Park more like this
star this property tabling member printed
Zac Goldsmith more like this
star this property uin 1458 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2015-06-15
star this property answer text <p>Although there is no statutory requirement for Taxi and PHV drivers to undertake disability awareness training, the Department for Transport’s best practice guidance on Taxi and Private Hire Vehicle Licensing in England and Wales recommends local licensing authorities work with operators, drivers and trade bodies in their area to improve drivers’ awareness of the needs of disabled people. This includes encouraging their drivers to undertake disability awareness training. A separate licensing regime regulates taxi and private hire vehicles in Scotland and the Scottish Government publishes its own Best Practice guidance.</p><p><strong> </strong></p><p>The Law Commission recently undertook a wide ranging review of taxi and private hire legislation in England and Wales and published their final report and a draft Bill on 23 May 2014, in which it recommended mandatory disability awareness training for drivers. The Government will respond to the report shortly.</p><p> </p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-15T14:01:08.363Zmore like thismore than 2015-06-15T14:01:08.363Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4062
unstar this property label Biography information for Lord Goldsmith of Richmond Park more like this
348587
star this property registered interest false more like this
star this property date less than 2015-06-04more like thismore than 2015-06-04
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railway Stations: Workington more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what representations he has received on the reopening of Workington North station. more like this
star this property tabling member constituency Workington more like this
star this property tabling member printed
Sue Hayman more like this
star this property uin 1150 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-09more like thismore than 2015-06-09
star this property answer text <p>The Department for Transport has no record of any recent representation on this matter.</p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-09T10:15:03.87Zmore like thismore than 2015-06-09T10:15:03.87Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4395
unstar this property label Biography information for Baroness Hayman of Ullock more like this
348586
star this property registered interest false more like this
star this property date less than 2015-06-04more like thismore than 2015-06-04
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Railways: Freight more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what steps he is taking to encourage more rail freight through the Port of Workington. more like this
star this property tabling member constituency Workington more like this
star this property tabling member printed
Sue Hayman more like this
star this property uin 1149 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-09more like thismore than 2015-06-09
star this property answer text <p>Government supports the transfer of freight from road to rail where it is practical, economic and environmentally sustainable to do so.</p><p> </p><p>In January 2015 the Cumbria Local Enterprise Partnership was provisionally awarded £6m to improve access to the Port of Workington as part of its expanded Growth Deal. Access and capacity for freight trains will be improved by the construction of a new rail crossover and a replacement road over rail bridge will be constructed with a larger span to cater for additional rail sidings, should these be required in the future.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-09T10:10:06.647Zmore like thismore than 2015-06-09T10:10:06.647Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4395
unstar this property label Biography information for Baroness Hayman of Ullock more like this
348585
star this property registered interest false more like this
star this property date less than 2015-06-04more like thismore than 2015-06-04
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Roads: Cumbria more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, how many road accidents occurred on the (a) A66 between Workington and Keswick, (b) A595 and (c) A596 in each of the last 10 years; and how many of those accidents resulted in fatalities. more like this
star this property tabling member constituency Workington more like this
star this property tabling member printed
Sue Hayman more like this
star this property uin 1148 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-09more like thismore than 2015-06-09
star this property answer text <p>The table below gives the total number of reported personal injury road accidents, total number of reported fatal accidents and total number of reported fatalities for the (a) A66 between the junction with the A596 in Workington and the roundabout junction with the A591 north of Keswick, (b) A595 and (c) A596 for each year from 2004 to 2013.</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Road</p></td><td><p>Total reported accidents</p></td><td><p>Of which fatal accidents</p></td><td><p>Fatalities</p></td></tr><tr><td><p>2004</p></td><td><p>A66</p></td><td><p>54</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2005</p></td><td><p>A66</p></td><td><p>60</p></td><td><p>2</p></td><td><p>3</p></td></tr><tr><td><p>2006</p></td><td><p>A66</p></td><td><p>51</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2007</p></td><td><p>A66</p></td><td><p>51</p></td><td><p>2</p></td><td><p>2</p></td></tr><tr><td><p>2008</p></td><td><p>A66</p></td><td><p>43</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2009</p></td><td><p>A66</p></td><td><p>37</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2010</p></td><td><p>A66</p></td><td><p>42</p></td><td><p>4</p></td><td><p>6</p></td></tr><tr><td><p>2011</p></td><td><p>A66</p></td><td><p>38</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2012</p></td><td><p>A66</p></td><td><p>30</p></td><td><p>2</p></td><td><p>2</p></td></tr><tr><td><p>2013</p></td><td><p>A66</p></td><td><p>41</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2004</p></td><td><p>A595</p></td><td><p>180</p></td><td><p>6</p></td><td><p>6</p></td></tr><tr><td><p>2005</p></td><td><p>A595</p></td><td><p>141</p></td><td><p>5</p></td><td><p>6</p></td></tr><tr><td><p>2006</p></td><td><p>A595</p></td><td><p>156</p></td><td><p>5</p></td><td><p>7</p></td></tr><tr><td><p>2007</p></td><td><p>A595</p></td><td><p>140</p></td><td><p>3</p></td><td><p>3</p></td></tr><tr><td><p>2008</p></td><td><p>A595</p></td><td><p>113</p></td><td><p>3</p></td><td><p>7</p></td></tr><tr><td><p>2009</p></td><td><p>A595</p></td><td><p>118</p></td><td><p>2</p></td><td><p>2</p></td></tr><tr><td><p>2010</p></td><td><p>A595</p></td><td><p>110</p></td><td><p>6</p></td><td><p>8</p></td></tr><tr><td><p>2011</p></td><td><p>A595</p></td><td><p>94</p></td><td><p>3</p></td><td><p>3</p></td></tr><tr><td><p>2012</p></td><td><p>A595</p></td><td><p>106</p></td><td><p>4</p></td><td><p>4</p></td></tr><tr><td><p>2013</p></td><td><p>A595</p></td><td><p>96</p></td><td><p>2</p></td><td><p>2</p></td></tr><tr><td><p>2004</p></td><td><p>A596</p></td><td><p>54</p></td><td><p>2</p></td><td><p>3</p></td></tr><tr><td><p>2005</p></td><td><p>A596</p></td><td><p>51</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2006</p></td><td><p>A596</p></td><td><p>59</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2007</p></td><td><p>A596</p></td><td><p>60</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2008</p></td><td><p>A596</p></td><td><p>50</p></td><td><p>3</p></td><td><p>3</p></td></tr><tr><td><p>2009</p></td><td><p>A596</p></td><td><p>49</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2010</p></td><td><p>A596</p></td><td><p>30</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>2011</p></td><td><p>A596</p></td><td><p>35</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2012</p></td><td><p>A596</p></td><td><p>53</p></td><td><p>1</p></td><td><p>1</p></td></tr><tr><td><p>2013</p></td><td><p>A596</p></td><td><p>32</p></td><td><p>2</p></td><td><p>4</p></td></tr></tbody></table><p> </p><p>Statistics for 2014 will be available from 25 June.</p><p> </p>
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-09T10:05:54.653Zmore like thismore than 2015-06-09T10:05:54.653Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4395
unstar this property label Biography information for Baroness Hayman of Ullock more like this
348584
star this property registered interest false more like this
star this property date less than 2015-06-04more like thismore than 2015-06-04
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Bus Services: Cumbria more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what steps he is taking to improve the provision of local bus services in Cumbria. more like this
star this property tabling member constituency Workington more like this
star this property tabling member printed
Sue Hayman more like this
star this property uin 1147 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-09more like thismore than 2015-06-09
star this property answer text <p>The Government remains committed to improving bus services for all and expenditure on buses reflects this. It is for individual local authorities to determine how much of the block grant funding they receive is allocated to supporting bus services. The latest out-turn figures, for 2013/14, show that Cumbria County Council has an annual budget of over £2.5m for this purpose.</p><p> </p><p>The Department also provides direct support to bus services each year through Bus Service Operators Grant (BSOG), of which Cumbria County Council has received £480,314 covering the 2014/15 financial year.</p><p> </p><p> </p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-09T10:00:12.03Zmore like thismore than 2015-06-09T10:00:12.03Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4395
unstar this property label Biography information for Baroness Hayman of Ullock more like this
348583
star this property registered interest false more like this
star this property date less than 2015-06-04more like thismore than 2015-06-04
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Roads: Cumbria more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what investment in road infrastructure there has been in (a) Workington constituency and (b) Allerdale district in each year since 2005. more like this
star this property tabling member constituency Workington more like this
star this property tabling member printed
Sue Hayman more like this
star this property uin 1146 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-09more like thismore than 2015-06-09
star this property answer text <p>Highways England (formerly the Highways Agency) is responsible for the Strategic Road Network and Cumbria County Council for the local road network within the Workington constituency and Allerdale district. The A595 Parton to Lillyhall improvement was the one major project that Highways England were responsible for in the wider Allerdale district since 2005. The spend profile since 2005/06 is shown below:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>2005/06</strong></p></td><td><p><strong>2006/07</strong></p></td><td><p><strong>2007/08</strong></p></td><td><p><strong>2008/09</strong></p></td><td><p><strong>2009/10</strong></p></td><td><p><strong>2010/11</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>Spend (£m)</p></td><td><p>0.95</p></td><td><p>4.785</p></td><td><p>14.616</p></td><td><p>20.534</p></td><td><p>0.596</p></td><td><p>0.539</p></td><td><p><strong>42.642</strong></p></td></tr></tbody></table><p> </p><p>Highways England spent the following amounts on maintenance and improvements:</p><p> </p><p> </p><table><tbody><tr><td colspan="2"><p>Allerdale District</p></td><td> </td><td> </td><td colspan="2"><p>Workington Constituency</p><p> </p></td></tr><tr><td><p>Financial Year</p></td><td><p>£ million</p></td><td> </td><td> </td><td><p>Financial Year</p></td><td><p>£ million</p></td></tr><tr><td><p>2005/2006</p></td><td><p>0.917</p></td><td> </td><td> </td><td><p>2005/2006</p></td><td><p>0.050</p></td></tr><tr><td><p>2006/2007</p></td><td><p>2.123</p></td><td> </td><td> </td><td><p>2006/2007</p></td><td><p>0.055</p></td></tr><tr><td><p>2007/2008</p></td><td><p>2.536</p></td><td> </td><td> </td><td><p>2007/2008</p></td><td><p>0.004</p></td></tr><tr><td><p>2008/2009</p></td><td><p>1.917</p></td><td> </td><td> </td><td><p>2008/2009</p></td><td><p>0.016</p></td></tr><tr><td><p>2009/2010</p></td><td><p>2.151</p></td><td> </td><td> </td><td><p>2009/2010</p></td><td><p>0.246</p></td></tr><tr><td><p>2010/2011</p></td><td><p>1.365</p></td><td> </td><td> </td><td><p>2010/2011</p></td><td><p>0.210</p></td></tr><tr><td><p>2011/2012</p></td><td><p>0.484</p></td><td> </td><td> </td><td><p>2011/2012</p></td><td><p>0.010</p></td></tr><tr><td><p>2012/2013</p></td><td><p>1.476</p></td><td> </td><td> </td><td><p>2012/2013</p></td><td><p>0.000</p></td></tr><tr><td><p>2013/2014</p></td><td><p>2.553</p></td><td> </td><td> </td><td><p>2013/2014</p></td><td><p>0.052</p></td></tr><tr><td><p>2014/2015</p></td><td><p>1.597</p></td><td> </td><td> </td><td><p>2014/2015</p></td><td><p>0.070</p></td></tr></tbody></table><p> </p><p>The Department for Transport provides funding to local highway authorities for the local road network. For Cumbria County Council the allocations since 2005 are as follows:</p><table><tbody><tr><td><p>Year</p></td><td><p>£ million</p></td></tr><tr><td><p>2005/06</p></td><td><p>15.816</p></td></tr><tr><td><p>2006/07</p></td><td><p>17.378</p></td></tr><tr><td><p>2007/08</p></td><td><p>18.691</p></td></tr><tr><td><p>2008/09</p></td><td><p>19.801</p></td></tr><tr><td><p>2009/10</p></td><td><p>26.478</p></td></tr><tr><td><p>2010/11</p></td><td><p>58.27</p></td></tr><tr><td><p>2011/12</p></td><td><p>49.197</p></td></tr><tr><td><p>2012/13</p></td><td><p>34.772</p></td></tr><tr><td><p>2013/14</p></td><td><p>47.616</p></td></tr><tr><td><p>2014/15</p></td><td><p>40.666</p></td></tr><tr><td><p>2015/16</p></td><td><p>36.708</p></td></tr></tbody></table><p> </p><p> </p><p>Cumbria have also been allocated £24.6 million through the Local Growth Fund announced in July 2014 and January 2015 for transport schemes including £2m towards replacement of a life expired road bridge that provides access to the Port of Workington.</p><p> </p><p> </p>
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-09T15:43:30.757Zmore like thismore than 2015-06-09T15:43:30.757Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
4395
unstar this property label Biography information for Baroness Hayman of Ullock more like this
349601
star this property registered interest false more like this
star this property date less than 2015-06-10more like thismore than 2015-06-10
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading A1(M): Hertfordshire more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what the timetable is for the widening of the A1(M) in Hertfordshire. more like this
star this property tabling member constituency North East Hertfordshire more like this
star this property tabling member printed
Sir Oliver Heald more like this
star this property uin 2065 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2015-06-15
star this property answer text <p>I cannot provide an exact start date for construction. However, as stated in Highways England Delivery Plan 2015-2020, construction of the A1(M) Junction 6-8 smart motorway scheme in Hertfordshire is planned to start construction in late in the 2019/20, and complete approximately 12 months later.</p><p> </p><p>The next step is the detailed design and planning of the scheme, plus consultation with the local community to produce the best possible scheme. That work will be taken forward by Highways England and is expected to start shortly.</p><p> </p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-15T11:26:16.4Zmore like thismore than 2015-06-15T11:26:16.4Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
69
unstar this property label Biography information for Sir Oliver Heald more like this
348900
star this property registered interest false more like this
star this property date less than 2015-06-08more like thismore than 2015-06-08
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Roads: Hertfordshire more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, what support his Department is giving to Hertfordshire County Council to assist with the upkeep of local roads. more like this
star this property tabling member constituency North East Hertfordshire more like this
star this property tabling member printed
Sir Oliver Heald more like this
star this property uin 1411 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-11more like thismore than 2015-06-11
star this property answer text <p>My Rt. Hon. Friend the Secretary of State for Transport announced on 23 December 2014 funding allocations for local highway authorities in England between 2015/16 and 2020/21. This includes over £92 million for Hertfordshire. This funding can be used to reduce the number of potholes on the local road network.</p><p> </p><p>It is for each local highway authority to improve the condition of the local road network through planned preventative maintenance. The Department for Transport’s role is to support local authorities through the provision of funding and by sharing good practice.</p><p> </p><p>Further information on the funding allocations can be found at the following address: <a href="http://maps.dft.gov.uk/local-highways-maintenance-funding/" target="_blank">http://maps.dft.gov.uk/local-highways-maintenance-funding/</a></p><p> </p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-11T14:35:54.17Zmore like thismore than 2015-06-11T14:35:54.17Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
69
unstar this property label Biography information for Sir Oliver Heald more like this
347023
star this property registered interest false more like this
star this property date less than 2015-05-27more like thismore than 2015-05-27
star this property answering body
Department for Transport remove filter
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
star this property hansard heading Driver and Vehicle Licensing Agency more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons remove filter
star this property question text To ask the Secretary of State for Transport, for what reasons staff working at DVLA Swansea use a telephone answering system which gives a message and then cuts members of the public off without allowing them to leave a message or wait for their call to be answered; and if he will make a statement. more like this
star this property tabling member constituency East Yorkshire more like this
star this property tabling member printed
Sir Greg Knight more like this
star this property uin 237 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-06-04more like thismore than 2015-06-04
star this property answer text <p>The Driver and Vehicle Licensing Agency (DVLA) answers 1.8 million calls every month through both its Interactive Voice Recognition system and advisors, 95% of these within five minutes.</p><p> </p><p>At busy times, customers are placed in a queue to speak to an advisor. If demand is very high customers may receive a message indicating that all lines are busy. Calls are then terminated so customers are not charged unnecessarily. In the 2014/15 financial year in 2014/14, 4% of calls resulted in the busy message.</p><p> </p><p>Utilising existing lines or increasing the number of lines to allow customers to leave messages would require resource to be diverted from answering live calls in order to respond to those who left a message. DVLA information is available online and customers can also contact the DVLA via GOV.UK and email.</p><p> </p> more like this
star this property answering member constituency Harrogate and Knaresborough more like this
star this property answering member printed Andrew Jones remove filter
star this property question first answered
less than 2015-06-04T12:36:02.207Zmore like thismore than 2015-06-04T12:36:02.207Z
star this property answering member
3996
star this property label Biography information for Andrew Jones more like this
star this property tabling member
1200
unstar this property label Biography information for Sir Greg Knight more like this