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<p>In the event of an energy supplier insolvency, the Supplier of Last Resort (SoLR)
process allows a quick transfer of customers to another supplier appointed by Ofgem
and ensures credit balances are protected.</p><p> </p><p>As a result of the competitive
SoLR processes, successful suppliers have agreed to absorb a proportion of the costs
of the process and claim some of the remaining costs via the industry-wide SoLR levy.
The amount claimed through the levy will vary depending on the terms of the successful
SoLR bid and other factors such as number of customers and how much credit they have
built up. It takes time for the extent of some SoLR-related costs to become clear
and Ofgem consult with industry and interested parties before any levy claim decision
is taken.</p>
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