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<p>We have made no direct assessment of accessibility for applicants who do not have
English or Welsh as their first language. However, when we need to communicate with
a claimant whose first language is not English or Welsh English we use interpreters
This can be a customer’s own interpreter, a local community based interpreting service,
a telephone interpretation service or a contracted face to face interpretation service.
In addition, where there is a need we are also able to translate correspondence into
languages other than English or Welsh.</p><p> </p><p>Our work coaches may also look
at ways to support claimants through a range of local and national provision if a
lack of language skills is likely to represent a barrier to work.</p>
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