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388981

	registered interest
	date	09/07/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what information his Department holds on how much has been paid out by (a) Southern Rail and (b) all train operating companies to passengers for late running and cancellation compensation in each of the last five years.
	tabling member constituency	East Worthing and Shoreham
	tabling member printed	Tim Loughton
	uin	6383
	answer	answer is ministerial correction date of answer 14/07/2015 answer text <p>The Department holds the information as set out in the table attached. Not all operators are required to provide such figures.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 14/07/2015 10:41:04 question first ministerially corrected 31/07/2015 10:06:34 answering member 3974 label Biography information for Claire Perry attachment 1 file name 006383 - TOC compensation 09_10-14_15 figures.pdf title UIN 6383 - TOC Compensation 09_10-14_15 previous answer version 13907 answering member constituency Devizes answering member printed Claire Perry answering member 3974 label Biography information for Claire Perry attachment 1 file name 006383 - TOC compensation 2010-15.pdf title UIN 6383 - TOC Compensation 2010-2015
	tabling member	114 label Biography information for Tim Loughton

1007898

	registered interest
	date	15/11/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what assessment his Department has made of the accuracy of delay repay decisions.
	tabling member constituency	North East Hampshire
	tabling member printed	Mr Ranil Jayawardena
	uin	191961
	answer	answer is ministerial correction date of answer 21/11/2018 answer text <p>Train operators are expected to have fair and transparent processes for considering Delay Repay applications as set out in detail in their Passenger’s Charter. The train operators use industry delay data provided by Network Rail, who have an obligation to ensure that this delay data is accurate.</p><p> </p><p>If any passenger is unhappy with the decision taken by the train operator with regards to a Delay Repay claim, then they will shortly be able to take this up with the new Rail Ombudsman.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 21/11/2018 11:07:11 answering member 3996 label Biography information for Andrew Jones
	tabling member	4498 label Biography information for Mr Ranil Jayawardena

1014644

	registered interest
	date	26/11/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the system for compensation for passengers who have bought a ticket for their journey but whose trains have not turned up, and who have therefore (1) suffered delays by having to catch the next train, or (2) had to take a taxi to complete their journeys.
	tabling member printed	Lord Greaves
	uin	HL11782
	answer	answer is ministerial correction date of answer 10/12/2018 answer text <p>Passengers who are delayed due to the cancellation of a scheduled train service but who have to travel on a subsequent train or take a taxi to complete their journey should be entitled to compensation in accordance with the Train Operating Company’s (TOC’s) published Passenger’s Charter. The passenger’s arrival time at their destination should determine their entitlement to Delay Repay compensation.</p><p> </p><p>The majority of TOCs operate the Delay Repay compensation system which provides compensation to the value of 50% of the ticket price for delays or cancellations when the passenger is delayed in reaching their destination by 30-59 minutes. Delay Repay 15 (DR15) additionally entitles passengers who have been delayed by 15-29 minutes to compensation worth 25% of the ticket price. The next TOC to introduce this will be Northern expected by the end of December.</p><p> </p><p>The rail industry has also recently launched the new Rail Ombudsman service, which will give passengers a stronger voice and help ensure they get a fair deal when disputes with train operators cannot otherwise be resolved.</p><p> </p> answering member printed Baroness Sugg question first answered 10/12/2018 17:34:20 answering member 4584 label Biography information for Baroness Sugg
	tabling member	2569 label Biography information for Lord Greaves

1024262

	registered interest
	date	12/12/2018
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government which Train Operating Companies are not covered by the Delay Repay compensation scheme; and when those companies are expected to join that scheme.
	tabling member printed	Baroness Randerson
	uin	HL12257
	answer	answer is ministerial correction date of answer 18/12/2018 answer text <p>Great Western Railway offers compensation under a Traditional Passenger’s Charter and is not covered by the Delay Repay compensation scheme. Chiltern Railway also operates under a traditional Passenger’s Charter plus a limited form of Delay Repay with exclusions.</p><p> </p><p>The Department for Transport has asked a number of DfT-franchised train operating companies, including Great Western Railway, for proposals to implement Delay Repay before their contract expires and will introduce Delay Repay if the proposals are affordable and represent value for money for taxpayers. It is anticipated that Great Western Railway will introduce Delay Repay in 2019.</p><p> </p><p>Delay Repay from 15 minutes (DR15) will be included in the specification for all new DfT franchises in future. This will include the renewal of Chiltern Railway’s franchise.</p> answering member printed Baroness Sugg question first answered 18/12/2018 15:14:06 answering member 4584 label Biography information for Baroness Sugg
	tabling member	4230 label Biography information for Baroness Randerson

174461

	registered interest
	date	19/01/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, which train operators offer compensation to passengers travelling on services delayed by (a) 30 to 60 minutes and (b) 60 minutes or longer.
	tabling member constituency	Woking
	tabling member printed	Jonathan Lord
	uin	221209
	answer	answer is ministerial correction date of answer 21/01/2015 answer text <p><strong> </strong></p><p>The following Train Operating Companies (TOCs) provide 50% compensation of the fare paid for the journey to all passengers delayed between 30 minutes and 59 minutes 59 seconds, and 100% compensation for delays of 60 minutes or longer:</p><p>Southeastern, Southern, East Coast, London Midland, CrossCountry, East Midlands Trains, Govia Thameslink Railway, Abellio Greater Anglia, Chiltern Railways, Virgin Trains, c2c</p><p> </p><p>On the following TOCs, passengers with season tickets valid between 1 month and 1 year are compensated based on the previous year’s performance versus pre-defined trigger levels for Punctuality or Reliability and are not entitled to claim compensation for individual delays. Compensation is available to passengers with single, return and weekly season tickets as shown:</p><p>- Arriva Trains Wales, 20% for delays of 30 – 59 minutes, 100% for delays of 60 minutes or longer</p><p>- First Great Western: 100% for delays of 60 minutes or longer (High Speed services);</p><p>50% for delays of 60 minutes or longer on journeys of 60 minutes or more, and 50% for delays of 30 minutes or longer on journeys of less than 60 minutes (former First Great Western Link services);</p><p>50% for delays of 60 – 119 minutes, 100% for delays of 120 minutes or longer (former Wessex services),</p><p>- First TransPennine Express: 100% for delays of longer than 30 minutes</p><p>- Northern: 50% for delays of 60 minutes or longer</p><p>- South West Trains: 100% for delays of 60 minutes or longer except for Island Line where 100% for delays of longer than 30 minutes</p><p> </p><p>The proportion of total passengers eligible to claim compensation for delays of 30 to 60 minutes is not known, but given that compensation for delays from 30 minutes applies on the majority of TOCs, including many of the larger operators, it will be the majority.</p><p> </p><p> </p> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 221207 question first answered 21/01/2015 11:41:54 answering member 3974 label Biography information for Claire Perry
	tabling member	4090 label Biography information for Mr Jonathan Lord

174470

	registered interest
	date	19/01/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what proportion of rail passengers are able to claim compensation for delays to rail journeys of 30 to 60 minutes.
	tabling member constituency	Woking
	tabling member printed	Jonathan Lord
	uin	221207
	answer	answer is ministerial correction date of answer 21/01/2015 answer text <p><strong> </strong></p><p>The following Train Operating Companies (TOCs) provide 50% compensation of the fare paid for the journey to all passengers delayed between 30 minutes and 59 minutes 59 seconds, and 100% compensation for delays of 60 minutes or longer:</p><p>Southeastern, Southern, East Coast, London Midland, CrossCountry, East Midlands Trains, Govia Thameslink Railway, Abellio Greater Anglia, Chiltern Railways, Virgin Trains, c2c</p><p> </p><p>On the following TOCs, passengers with season tickets valid between 1 month and 1 year are compensated based on the previous year’s performance versus pre-defined trigger levels for Punctuality or Reliability and are not entitled to claim compensation for individual delays. Compensation is available to passengers with single, return and weekly season tickets as shown:</p><p>- Arriva Trains Wales, 20% for delays of 30 – 59 minutes, 100% for delays of 60 minutes or longer</p><p>- First Great Western: 100% for delays of 60 minutes or longer (High Speed services);</p><p>50% for delays of 60 minutes or longer on journeys of 60 minutes or more, and 50% for delays of 30 minutes or longer on journeys of less than 60 minutes (former First Great Western Link services);</p><p>50% for delays of 60 – 119 minutes, 100% for delays of 120 minutes or longer (former Wessex services),</p><p>- First TransPennine Express: 100% for delays of longer than 30 minutes</p><p>- Northern: 50% for delays of 60 minutes or longer</p><p>- South West Trains: 100% for delays of 60 minutes or longer except for Island Line where 100% for delays of longer than 30 minutes</p><p> </p><p>The proportion of total passengers eligible to claim compensation for delays of 30 to 60 minutes is not known, but given that compensation for delays from 30 minutes applies on the majority of TOCs, including many of the larger operators, it will be the majority.</p><p> </p><p> </p> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 221209 question first answered 21/01/2015 11:41:53 answering member 3974 label Biography information for Claire Perry
	tabling member	4090 label Biography information for Mr Jonathan Lord

177584

	registered interest
	date	03/02/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, if he will bring forward legislative proposals to ensure that where Network Rail pays compensation to a train operating company, there is a duty on the company (a) to pass on a proportion of that compensation to all affected passengers and (b) to pro-actively inform passengers of that automatic entitlement; and if he will make a statement.
	tabling member constituency	Brighton, Pavilion
	tabling member printed	Caroline Lucas
	uin	223225
	answer	answer is ministerial correction date of answer 09/02/2015 answer text <p>Where not already in place we are introducing the Delay/Repay scheme, and other enhanced compensation regimes as new franchises are let, and as opportunities arise within existing franchises. Delay/Repay is designed to recompense customers for significant delays to their journeys, including through cancellations.</p><p> </p><p>The minimum standard for passenger compensation is set out in the National Rail Conditions of Carriage (NRCoC). The NRCoC are effectively the terms and conditions for rail tickets sold in Great Britain. And all Train Operating Companies (TOCs) are required under their franchise agreement to have in place a Passenger’s Charter which will include arrangements for compensation for passengers.</p><p> </p><p>In their Passenger’s Charters, most TOCs do offer more than the NRCoC minimum. TOCs can, at their discretion, go beyond the commitments in their Passenger’s Charter on an ex gratia basis.</p><p> </p><p>The Government continues to keep this under review to ensure passengers are treated fairly.</p><p> </p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 09/02/2015 15:17:21 answering member 3974 label Biography information for Claire Perry
	tabling member	3930 label Biography information for Caroline Lucas

385616

	registered interest
	date	24/06/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, from what date he expects to require train companies to improve compensation arrangements for passengers when trains are more than a few minutes late; what improvements to compensation arrangements he plans to make; and whether he has decided how many minutes late a train will have to be for passengers to claim compensation under this revised system.
	tabling member constituency	Nottingham South
	tabling member printed	Lilian Greenwood
	uin	4005
	answer	answer is ministerial correction date of answer 29/06/2015 answer text <p>Work is already underway on various options to improve compensation arrangements for passengers. The trial by c2c, starting in early 2016, of an automated system providing compensation for delays of between 2 and 29 minutes is very welcome, and it is exactly the kind of compensation system that puts passengers at the centre of the railway. Through franchising we will be working with other operators to ensure they offer a similar process for their customers.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 29/06/2015 14:45:09 answering member 3974 label Biography information for Claire Perry
	tabling member	4029 label Biography information for Lilian Greenwood

427823

	registered interest
	date	10/11/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how much is paid in Schedule 4 compensation payment to train operations for delayed journey.
	tabling member constituency	Carmarthen East and Dinefwr
	tabling member printed	Jonathan Edwards
	uin	16057
	answer	answer is ministerial correction date of answer 20/11/2015 answer text <p>As explained in my previous response to the Hon Member on 23 September, UIN 10378 (<a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=10378" target="_blank">http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=10378</a>), the Department does not hold details of the timing, number or value of such payments, which are a commercial matter between the parties directly concerned, overseen by the Office of Rail and Road.</p> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 16000 question first answered 20/11/2015 11:13:54 answering member 3974 label Biography information for Claire Perry
	tabling member	3943 label Biography information for Jonathan Edwards

436909

	registered interest
	date	07/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Railways: Compensation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps his Department is taking to improve the passenger compensation regime for train delays and cancellations.
	tabling member constituency	Stafford
	tabling member printed	Jeremy Lefroy
	uin	902651
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p><strong>In our manifesto we committed to improve compensation for delayed rail passengers. We have already changed the system to get compensation paid in cash, not travel vouchers, and we are putting new compensation obligations like automatic delay/repay into franchise specifications.</strong></p><p><strong></strong></p><p><strong>We will negotiate hard with rail operators to get even better compensation arrangements for passengers but also focus on what we all want which is to have the trains run on time.</strong></p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry question first answered 10/12/2015 15:26:13 answering member 3974 label Biography information for Claire Perry
	tabling member	4109 label Biography information for Jeremy Lefroy