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date	2015-11-25
min answer › date of answer	2014-10-28
answer › previous answer version › answering member constituency	South Northamptonshire
max answer › question first answered	2019-05-16T16:15:45Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

previous answer version

answering member constituency

answering member printed

answering member


label

tabling member


label

432264

registered interest

date

25/11/2015

answering body

Department for Energy and Climate Change

answering dept id

answering dept short name

Energy and Climate Change

answering dept sort name

Energy and Climate Change

hansard heading

Energy: Compensation

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Energy and Climate Change, what estimate she has made of the value of compensation given for delayed switches in the energy market in the last 12 months for which records are available.

tabling member constituency

Na h-Eileanan an Iar

tabling member printed

Angus Brendan MacNeil

uin

17649

answer

is ministerial correction

date of answer

01/12/2015

answer text

Each supplier is responsible for managing complaints about delayed switches. Suppliers must have in place a process for handling complaints, including those concerning delayed switches. This process includes a requirement to explain to the customer the remedies available, including compensation and remedial action. Ofgem will take enforcement action against suppliers who unjustifiably block customers switching to a new supplier and can instruct suppliers to pay compensation to customers who lose out financially.

answering member constituency

South Northamptonshire

answering member printed

Andrea Leadsom

question first answered

01/12/2015 13:19:56

answering member

4117

	label	Biography information for Andrea Leadsom

previous answer version

32731

answering member constituency

South Northamptonshire

answering member printed

Andrea Leadsom

answering member

4117

	label	Biography information for Andrea Leadsom

tabling member

1546

	label	Biography information for Angus Brendan MacNeil