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41712
star this property registered interest false more like this
star this property date less than 2014-03-05more like thismore than 2014-03-05
star this property answering body
Cabinet Office more like this
star this property answering dept id 53 more like this
star this property answering dept short name
unstar this property answering dept sort name
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Cabinet Office in his role as Accounting Officer; and what are their job titles. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL5803 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-10more like thismore than 2014-03-10
star this property answer text <p> </p><p>Information on staffing within the Cabinet Office is published regularly in our organograms. The most recent includes information from 30 September. It is available here: http://data.gov.uk/organogram/cabinet-office. </p><p> </p><p>The Permanent Secretary of the Cabinet Office in his role as Accounting Officer is currently supported by 10 staff working in his own Private Office and the Financial Management Team.</p><p> </p> more like this
unstar this property answering member printed Lord Wallace of Saltaire more like this
star this property question first answered
less than 2014-03-10T12:00:00.00Zmore like thismore than 2014-03-10T12:00:00.00Z
star this property answering member
1816
unstar this property label Biography information for Lord Wallace of Saltaire more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
42639
star this property registered interest false more like this
star this property date less than 2014-03-11more like thismore than 2014-03-11
star this property answering body
Cabinet Office more like this
star this property answering dept id 53 more like this
star this property answering dept short name
unstar this property answering dept sort name
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Cabinet Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL5908 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-18more like thismore than 2014-03-18
star this property answer text <p> </p><p>The Cabinet Office uses a range of tools and methodologies to evaluate customer feedback on products and services provided by our agencies. Results are not reported systematically to the Cabinet Office Board.</p><p> </p> more like this
unstar this property answering member printed Lord Wallace of Saltaire more like this
star this property question first answered
less than 2014-03-18T12:00:00.00Zmore like thismore than 2014-03-18T12:00:00.00Z
star this property answering member
1816
unstar this property label Biography information for Lord Wallace of Saltaire more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
41717
star this property registered interest false more like this
star this property date less than 2014-03-06more like thismore than 2014-03-06
star this property answering body
Department for Education more like this
star this property answering dept id 60 more like this
star this property answering dept short name
unstar this property answering dept sort name
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Education in his role as Accounting Officer; and what are their job titles. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL5808 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-19more like thismore than 2014-03-19
star this property answer text <p>A large proportion of the staff who work in the Department for Education support the Permanent Secretary in his role as Accounting Officer.</p><p>The information requested about those who do so for more than 50% of their working week is not readily available and could only be obtained at disproportionate cost.</p> more like this
unstar this property answering member printed Lord Nash more like this
star this property question first answered
less than 2014-03-19T12:00:00.00Zmore like thismore than 2014-03-19T12:00:00.00Z
star this property answering member
4270
unstar this property label Biography information for Lord Nash more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
42637
star this property registered interest false more like this
star this property date less than 2014-03-11more like thismore than 2014-03-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name
unstar this property answering dept sort name
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Work and Pensions in his role as Accounting Officer; and what are their job titles. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL5906 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-19more like thismore than 2014-03-19
star this property answer text <p /> <p /> <p>In one sense, all DWP staff support the Accounting Officer through their individual responsibilities to work confidently within the system of control for which the Accounting Officer is ultimately responsible, to ensure the effective operation of a major government department, which will make some £136.4 billion in welfare payments this year.</p><p> </p><p>More narrowly, the Accounting Officer is directly supported in his role by his Finance Director General, the 40 Senior Civil Servants that comprise that DG's senior management team; and - in turn – by other colleagues when they handle issues which require explicit Accounting Officer involvement. </p> more like this
unstar this property answering member printed Lord Freud more like this
star this property question first answered
less than 2014-03-19T12:00:00.00Zmore like thismore than 2014-03-19T12:00:00.00Z
star this property answering member
3893
unstar this property label Biography information for Lord Freud more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
43282
star this property registered interest false more like this
star this property date less than 2014-03-17more like thismore than 2014-03-17
star this property answering body
Department for Energy and Climate Change more like this
star this property answering dept id 63 more like this
star this property answering dept short name Energy and Climate Change more like this
unstar this property answering dept sort name Energy and Climate Change more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department of Energy and Climate Change and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL6035 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-24more like thismore than 2014-03-24
star this property answer text <p>The Department of Energy and Climate Change has conducted 15 quantitative customer, user and satisfaction surveys in the last 12 months, the details of which are appended below. The results of all these surveys have been, or will be, published on gov.uk/decc.</p><p> </p><p>The Department of Energy and Climate Change does not have any agencies which report to it.</p><p> </p><p>No surveys were commissioned by the DECC Executive Committee: surveys are managed within individual policy areas, programmes and projects, with results reported to relevant internal boards.</p><p> </p><table><tbody><tr><td><p>1. DECC Public Attitudes Tracker survey</p><p> </p></td><td><p>Quarterly waves</p></td></tr><tr><td><p>2. Quantitative research into public awareness, attitudes, and experience of Smart Meters</p><p> </p></td><td><p>Two waves</p></td></tr><tr><td><p>3. Smart Meters Early Learning Project Consumer Survey*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>4. DECC Community Energy Survey</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>5. Green Deal Supply Chain research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>6. Non-Participants in GD Supply Chain</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>7. Green Deal Household Tracker</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>8. Green Deal assessments research</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>9. Green Deal assessments research: Wave 1 follow up</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>10. Green Deal customer journey research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>11. Research to explore consumer response to the potential use of winter fuel payments to invest in energy efficiency home improvements</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>12. Questions on GfK Omnibus survey exploring ways to paying for energy saving home improvements*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>13. Questions on GfK Omnibus survey on Energy Performance Certificates and cash back incentives*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>14. Survey of applicants to the non-domestic Renewable Heat Incentive*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>15. Renewable Heat Premium Payment 2 evaluation*</p><p> </p></td><td><p>Two surveys of participating households.</p></td></tr></tbody></table><p><em>*Publication date to be confirmed.</em></p>
unstar this property answering member printed Baroness Verma more like this
star this property question first answered
less than 2014-03-24T12:00:00.00Zmore like thismore than 2014-03-24T12:00:00.00Z
star this property answering member
3790
unstar this property label Biography information for Baroness Verma more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
44261
star this property registered interest false more like this
star this property date less than 2014-03-20more like thismore than 2014-03-20
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
unstar this property answering dept sort name Home Office more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Home Office, and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL6210 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-26more like thismore than 2014-03-26
star this property answer text <p> </p><p> </p><p> </p><p>The Home Office and its agencies use a range of in-house tools and <br />methodologies to evaluate customer and partner feedback on specific products <br />and services. As these are related to small scale specific projects, the <br />results are not reported systematically to the Home Office Board.</p><p> </p><p><br />Her Majesty's Passport Office has conducted 3 waves of passport customer <br />satisfaction surveys in the last 12 months. Customer satisfaction is one of the <br />key performance indicators for the agency, and the results are reported to the <br />agency management board and to the Home Office as part of regular performance <br />reports.</p><p> </p><p><br />UK Visas and Immigration is in the process of developing a wide-ranging and <br />regular customer satisfaction survey. This has been sponsored at UKVI's <br />Customer Board.</p><p> </p> more like this
unstar this property answering member printed Lord Taylor of Holbeach more like this
star this property question first answered
less than 2014-03-26T12:00:00.00Zmore like thismore than 2014-03-26T12:00:00.00Z
star this property answering member
3787
unstar this property label Biography information for Lord Taylor of Holbeach more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
43281
star this property registered interest false more like this
star this property date less than 2014-03-17more like thismore than 2014-03-17
star this property answering body
Department for Education more like this
star this property answering dept id 60 more like this
star this property answering dept short name Education more like this
unstar this property answering dept sort name Education more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Education and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL6034 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-27more like thismore than 2014-03-27
star this property answer text <p>The Department for Education uses a range of feedback mechanisms across policy and delivery work to improve the experience of users and customers. Feedback is commissioned by the relevant teams; there is no central coordination of this activity. To collect details of this would incur disproportionate cost. The Department's management board considers papers covering the range of the Department's responsibilities, which reflect the results of the Department's feedback mechanisms.</p> more like this
unstar this property answering member printed Lord Nash more like this
star this property question first answered
less than 2014-03-27T12:00:00.00Zmore like thismore than 2014-03-27T12:00:00.00Z
star this property answering member
4270
unstar this property label Biography information for Lord Nash more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
44880
star this property registered interest false more like this
star this property date less than 2014-03-25more like thismore than 2014-03-25
star this property answering body
Department for Energy and Climate Change more like this
star this property answering dept id 63 more like this
star this property answering dept short name Energy and Climate Change more like this
unstar this property answering dept sort name Energy and Climate Change more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Department of Energy and Climate Change to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL6283 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-27more like thismore than 2014-03-27
star this property answer text <p>The departmental management board review the Department's expenditure forecasts against Parliamentary control totals. No cost over-runs have been forecast in the last 12 months.</p> more like this
unstar this property answering member printed Baroness Verma more like this
star this property question first answered
less than 2014-03-27T12:00:00.00Zmore like thismore than 2014-03-27T12:00:00.00Z
star this property answering member
3790
unstar this property label Biography information for Baroness Verma more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
42638
star this property registered interest false more like this
star this property date less than 2014-03-11more like thismore than 2014-03-11
star this property answering body
Attorney General more like this
star this property answering dept id 88 more like this
star this property answering dept short name
unstar this property answering dept sort name
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Attorney General's Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL5907 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-28more like thismore than 2014-03-28
star this property answer text <p>The Treasury Solicitor's Department (TSol), which provides legal services to a number of government departments and bodies, conducted an annual client satisfaction survey in January 2014 The outcome of the survey was reported to the TSol Board and is one of the measures agreed with TSol by HM Treasury.</p><p>The Crown Prosecution Service (CPS) are conducting a survey of victims of crime who had received the revised victim communication and liaison scheme which is currently being piloted by three CPS Areas. The survey is still ongoing but will feed into the evaluation of the pilots later this year.</p><p>There have been no other external customer, user or satisfaction surveys conducted by the Law Officers' Departments during the past 12 months.</p><p> </p> more like this
unstar this property answering member printed Lord Wallace of Tankerness more like this
star this property question first answered
less than 2014-03-28T12:00:00.00Zmore like thismore than 2014-03-28T12:00:00.00Z
star this property answering member
630
unstar this property label Biography information for Lord Wallace of Tankerness more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter
44560
star this property registered interest false more like this
star this property date less than 2014-03-24more like thismore than 2014-03-24
star this property answering body
Wales Office more like this
star this property answering dept id 28 more like this
star this property answering dept short name Wales more like this
unstar this property answering dept sort name Wales more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
star this property tabling member printed
Lord Mendelsohn more like this
star this property uin HL6217 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2014-03-31more like thismore than 2014-03-31
star this property answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> more like this
unstar this property answering member printed Baroness Randerson more like this
star this property question first answered
less than 2014-03-31T12:00:00.00Zmore like thismore than 2014-03-31T12:00:00.00Z
star this property answering member
4230
unstar this property label Biography information for Baroness Randerson more like this
star this property tabling member
4286
unstar this property label Biography information for Lord Mendelsohn remove filter