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<p>The mean and maximum time for PICT to answer telephone calls to extension 2001
(the PICT Service Desk) is set out by month in the table below. These figures represent
all calls to the Service Desk. Unfortunately, it is not possible to produce figures
for specific customer groups.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Mean
wait (minutes: seconds)</strong></p></td><td><p><strong>Maximum time delay (minutes:
seconds)</strong></p></td></tr><tr><td><p>January 2014</p></td><td><p>01:52</p></td><td><p>24:14</p></td></tr><tr><td><p>February
2014</p></td><td><p>01:27</p></td><td><p>21:37</p></td></tr><tr><td><p>March 2014</p></td><td><p>01:42</p></td><td><p>17:45</p></td></tr><tr><td><p>April
2014</p></td><td><p>01:23</p></td><td><p>20:22</p></td></tr><tr><td><p>May 2014</p></td><td><p>01:56</p></td><td><p>19:26</p></td></tr><tr><td><p>June
2014</p></td><td><p>02:41</p></td><td><p>35:00</p></td></tr><tr><td><p>July 2014</p></td><td><p>03:29</p></td><td><p>29:41</p></td></tr><tr><td><p>August
2014</p></td><td><p>02:55</p></td><td><p>27:26</p></td></tr></tbody></table><p> </p><p>PICT
aims to answer 80% of calls in 20 seconds or less and 90% of calls in 60 seconds or
less.</p>
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