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<p>When an energy supplier leaves the market, in almost all cases, Ofgem appoints
a Supplier of Last Resort (SoLR) to take over its customers. SoLRs are not obliged
to provide the Warm Home Discount to transferred customers; however, all SoLRs have
honoured this obligation in the past and the Government would expect that any future
SoLRs would continue to honour these obligations. In rare cases, the Special Administration
Regime (SAR) process may be a more appropriate option to protect customers of large
energy suppliers. Warm Home Discount recipients are unaffected during the SAR process.</p><p>
</p><p> </p><p>The Government concluded a <a href="https://www.gov.uk/government/consultations/warm-home-discount-better-targeted-support-from-2022"
target="_blank">consultation on the future scheme</a> last summer. Under the proposals,
the vast majority of households would receive their rebates automatically, without
having to apply. This would make it easier for SoLRs to make the Warm Home Discount
rebate payments to newly transferred customers. BEIS will publish the Government’s
response to the consultation in the spring, with the reforms coming into force from
the 2022/23 scheme year.</p><p> </p>
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