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answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed previous answer version answering member constituency answering member constituency answering member printed answering member printed answering member label answering member label attachment file name title question first answered question first ministerially corrected answering member label attachment file name title
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1401307

registered interest
date	10/01/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Mental Health Services: Sheffield
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many of the 400 mental health support teams to be delivered by April 2023 will be in Sheffield.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	100614
answer	answer is ministerial correction date of answer 24/01/2022 answer text <p>The information on the number of mental health support teams and funding allocated for Sheffield is not held in the format requested. Data on mental health support teams will be published as it becomes available at integrated care system (ICS) level. <ins class="ministerial">Sixteen</ins> <del class="ministerial">Eleven</del> mental health support teams are planned to be in place across South Yorkshire and Bassetlaw ICS by 2023/24. NHS Long Term Plan funding for the delivery of mental health support teams has been allocated across National Health Service regions using a fair-share model based on weighted population.</p> answering member constituency Chichester answering member printed Gillian Keegan previous answer version 43187 answering member constituency Chichester answering member printed Gillian Keegan answering member 4680 label Biography information for Gillian Keegan 45505 answering member constituency Chichester answering member printed Gillian Keegan answering member 4680 label Biography information for Gillian Keegan question first answered 24/01/2022 12:43:03 question first ministerially corrected 24/02/2022 16:11:49 answering member 4680 label Biography information for Gillian Keegan
tabling member	4473 label Biography information for Louise Haigh

1401308

registered interest
date	10/01/2022
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Education: Mental Health Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how much funding has been allocated to Sheffield for the delivery of mental health support teams in schools and colleges in (a) 2021-22 and (b) 2022-23.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	100615
answer	answer is ministerial correction date of answer 24/01/2022 answer text <p>The information on the number of mental health support teams and funding allocated for Sheffield is not held in the format requested. Data on mental health support teams will be published as it becomes available at integrated care system (ICS) level. <ins class="ministerial">Sixteen</ins> <del class="ministerial">Eleven</del> mental health support teams are planned to be in place across South Yorkshire and Bassetlaw ICS by 2023/24. NHS Long Term Plan funding for the delivery of mental health support teams has been allocated across National Health Service regions using a fair-share model based on weighted population.</p> answering member constituency Chichester answering member printed Gillian Keegan previous answer version 43188 answering member constituency Chichester answering member printed Gillian Keegan answering member 4680 label Biography information for Gillian Keegan 45506 answering member constituency Chichester answering member printed Gillian Keegan answering member 4680 label Biography information for Gillian Keegan question first answered 24/01/2022 12:43:03 question first ministerially corrected 24/02/2022 16:11:38 answering member 4680 label Biography information for Gillian Keegan
tabling member	4473 label Biography information for Louise Haigh

1400700

registered interest
date	07/01/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Fuels: Prices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what meetings he has held with petrol retailers regarding fuel prices between 25 October 2021 and 6 January 2022.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	99352
answer	answer is ministerial correction date of answer 17/01/2022 answer text <p>Officials are in regular contact with the fuel supply industry including those within retail operations, to discuss a range of issues, including the Government’s draft Downstream Oil Resilience Bill. The <ins class="ministerial">Government</ins> <del class="ministerial">Department</del> also monitors changes in fuel prices and has therefore decided to freeze fuel duty for the twelfth consecutive year.</p> answering member constituency Chelsea and Fulham answering member printed Greg Hands previous answer version 42837 answering member constituency Chelsea and Fulham answering member printed Greg Hands answering member 1526 label Biography information for Greg Hands 43877 answering member constituency Chelsea and Fulham answering member printed Greg Hands answering member 1526 label Biography information for Greg Hands question first answered 17/01/2022 17:53:05 question first ministerially corrected 19/01/2022 11:02:27 answering member 1526 label Biography information for Greg Hands
tabling member	4473 label Biography information for Louise Haigh

1055886

registered interest
date	06/02/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Metropolitan Police: Expenditure
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 31 January 2019 to Question 213415, what the total amount requested by the Metropolitan Police was between 2017-18 and 2018-19 for which the Government chose to award £22 million in Special Grant funding.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	217646
answer	answer is ministerial correction date of answer 11/02/2019 answer text <p><del class="ministerial">Please see attached document with answer.</del></p><p><ins class="ministerial">The £22 million awarded in Special Grant funding to the Metropolitan Police referred to in our answer to question 213415 was solely for the Grenfell Tower investigation and response. It does not represent the full amount of Special Grant funding provided to the Metropolitan Police for 2017-18 and 2018-19.</ins></p><p><ins class="ministerial">Please see table below regarding Metropolitan Police Special Grant claims and awards for 2017/18 and 2018/19:</ins></p><table><tbody><tr><td><p><ins class="ministerial"> </ins></p></td><td colspan="2"><p><ins class="ministerial"><strong>2017/18</strong></ins></p></td><td colspan="2"><p><ins class="ministerial"><strong>2018/19</strong></ins></p></td></tr><tr><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"><strong>Claimed</strong></ins></p></td><td><p><ins class="ministerial"><strong>Awarded</strong></ins></p></td><td><p><ins class="ministerial"><strong>Claimed</strong></ins></p></td><td><p><ins class="ministerial"><strong>Awarded</strong></ins></p></td></tr><tr><td><p><ins class="ministerial">Grenfell Tower</ins></p></td><td><p><ins class="ministerial">£11 million</ins></p></td><td><p><ins class="ministerial">£10.1 million</ins></p></td><td><p><ins class="ministerial">£13.5 million</ins></p></td><td><p><ins class="ministerial">£11.4 million</ins></p></td></tr><tr><td><p><ins class="ministerial">Madeleine McCann investigation</ins></p></td><td><p><ins class="ministerial">£308,500</ins></p></td><td><p><ins class="ministerial">£308,500</ins></p></td><td><p><ins class="ministerial">£300,000</ins></p></td><td><p><ins class="ministerial">£300,000</ins></p></td></tr><tr><td><p><ins class="ministerial">Royal Wedding</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">£237,000</ins></p></td><td><p><ins class="ministerial">£237,000</ins></p></td></tr><tr><td><p><ins class="ministerial">USA President visit</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">£1.3 million</ins></p></td><td><p><ins class="ministerial">£1.3 million</ins></p></td></tr><tr><td><p><ins class="ministerial">Commonwealth Summit</ins></p></td><td><p><ins class="ministerial">£602,000</ins></p></td><td><p><ins class="ministerial">£602,000</ins></p></td><td><p><ins class="ministerial">£4.6 million</ins></p></td><td><p><ins class="ministerial">£4.6 million</ins></p></td></tr><tr><td><p><ins class="ministerial">Commonweath Summit – Hostile Vehicle Mitigation measures</ins></p></td><td><p><ins class="ministerial">£5.2 million</ins></p></td><td><p><ins class="ministerial">£5.2 million</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td></tr><tr><td><p><ins class="ministerial">London terrorist attacks</ins></p></td><td><p><ins class="ministerial">£7.7 million</ins></p></td><td><p><ins class="ministerial">£7.7 million</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td><td><p><ins class="ministerial">N/A</ins></p></td></tr><tr><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td></tr><tr><td><p><ins class="ministerial"><strong>Total</strong></ins></p></td><td><p><ins class="ministerial"><strong>£24.8 million</strong></ins></p></td><td><p><ins class="ministerial"><strong>£23.9 million</strong></ins></p></td><td><p><ins class="ministerial"><strong>£19.9million</strong></ins></p></td><td><p><ins class="ministerial"><strong>£17.8 million</strong></ins></p></td></tr><tr><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td><td><p><ins class="ministerial"> </ins></p></td></tr></tbody></table><p><ins class="ministerial">Information regarding all Special Grant claims and awards from 2014/15 to 2017-18 has been published on the .gov.uk website at:</ins></p><p><ins class="ministerial"><a href="https://www.gov.uk/government/publications/police-funding-special-grant-applications" target="_blank">https://www.gov.uk/government/publications/police-funding-special-grant-applications</a></ins></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 11/02/2019 18:00:51 question first ministerially corrected 18/02/2019 10:54:36 answering member 1561 label Biography information for Mr Nick Hurd attachment 1 file name PQ Answer 217646.docx title PQ answer previous answer version 101137 answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd answering member 1561 label Biography information for Mr Nick Hurd attachment 1 file name PQ Answer 217646.docx title PQ answer
tabling member	4473 label Biography information for Louise Haigh

1027305

registered interest
date	17/12/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Police: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, with reference to the oral statement of 13 December 2018 on Police Funding Settlement, Official Report, column 431, for what reason the resource provided to cover unexpected increases in the contribution to public sector pensions will match the £165m identified by police chiefs as being the liability in 2019-20.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	202836
answer	answer is ministerial correction date of answer 21/12/2018 answer text <p><br /><del class="ministerial">The Home Office collects and publishes statistics on the number of police officers employed by each police force in England and Wales on a bi-annual basis. These figures present a picture of the workforce as at the 31 March and as at 30 September each year. These data are published in the ‘Police workforce, England and Wales’ statistical publication, which can be accessed here: <a href="https://www.gov.uk/government/collections/police-workforce-england-and-wales" target="_blank">https://www.gov.uk/government/collections/police-workforce-england-and-wales</a></del></p><p><del class="ministerial">Data on the number of officers per 100,000 of the resident population, by police force area, are published on an annual basis. The latest available data on the number of police officers per 100,000 of the population can be found in Table_H4 of the data tables accompanying the main release, the latest of which can be accessed here:</del><br /><del class="ministerial"><a href="https://www.gov.uk/government/statistics/police-workforce-england-and-wales-31-march-2018" target="_blank">https://www.gov.uk/government/statistics/police-workforce-england-and-wales-31-march-2018</a></del></p><p><del class="ministerial">Data on the number of police officers are collected at Police Force Area level only, and cannot be broken at local authority level.</del></p><p><del class="ministerial">The Home Office does not hold information on response times of the police.</del></p><p><ins class="ministerial">In his Budget, the Chancellor committed to providing funding for the police in 2019/20 to cover additional pensions costs beyond the £165m which was expected at Budget 2016. </ins></p><p><ins class="ministerial">The pensions grant announced at the settlement covers the additional pension costs above £165m for the police officer scheme, and the additional pension costs above £11m for police staff. This reflects revised costings following technical changes to how the actuarial estimate of the increase in costs for officers is assessed. Total expected cost pressures arising from the valuations are now £302m for the police officer scheme and £27m for police staff.</ins></p><p><ins class="ministerial">The Government is enabling an overall increase in funding of up to £970m in police funding including precept and national priorities. This pensions funding, taken together with the additional grant funding and local precept, provides sufficient means for the police to meet cost increases, while continuing to recruit and invest in the capabilities they need.</ins></p><p><br /><ins class="ministerial">Cost pressures, including pensions, beyond 2019/20 will be considered as part of the next Spending Review where decisions on longer term police funding will be made in the round.</ins></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 21/12/2018 16:00:34 question first ministerially corrected 04/01/2019 10:46:34 answering member 1561 label Biography information for Mr Nick Hurd previous answer version 93551 answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4473 label Biography information for Louise Haigh

765833

registered interest
date	06/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Sheffield
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he plans to publish the cost-benefit analysis of Eastern Avenue Jobcentre closure.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	106233
answer	answer is ministerial correction date of answer 16/10/2017 answer text <p>We are not <del class="ministerial">yet</del> in a position to share any figures due to commercial confidentiality pending completion of legal processes. We expect to make savings by merging offices through reduced running costs and making best use of both office space available and taxpayer’s money.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/10/2017 11:44:29 question first ministerially corrected 17/10/2017 11:52:20 answering member 3969 label Biography information for Damian Hinds previous answer version 14508 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds
tabling member	4473 label Biography information for Louise Haigh

657004

registered interest
date	12/12/2016
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government: Proof of Identity
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, pursuant to the Answer of 8 December 2016 to Question 56146, how many people registering their identity have used the service to (a) report a medical condition that affects their driving, (b) renew a short-term medical driving licence, (c) check their income tax for the current year, (d) get a state pension statement, (e) sign into their personal tax account, (f) view or share driving licence information, (g) apply for universal credit, (h) claim for redundancy and monies owed, (i) file a self assessment tax return, (j) update rural payment details, (k) assist friends or family with their tax and (l) check or update company car tax details.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	57168
answer	answer is ministerial correction date of answer 15/12/2016 answer text <p>The number of new verified identity accounts used to register and access the following government services since <a href="http://gov.uk/" target="_blank">GOV.UK</a> Verify went into public beta on the 14th October <del class="ministerial">2016,</del> <ins class="ministerial">2014,</ins> is as follows:</p><table><tbody><tr><td><p><strong>Government service</strong></p></td><td><p><strong>New verified accounts used to register and access a service (LOA2)</strong></p></td><td><p><strong>New basic accounts used to register and access a service (LOA1)</strong></p></td></tr><tr><td><p>Claim for redundancy and monies owed</p></td><td><p>42,875</p></td></tr><tr><td><p>Update rural payment details</p></td><td><p>13,754</p></td></tr><tr><td><p>View or share driving licence information</p></td><td><p>24,482</p></td></tr><tr><td><p>Apply for universal credit</p></td><td><p>29,307</p></td></tr><tr><td><p>Check or update company car tax details</p></td><td><p>49,088</p></td></tr><tr><td><p>Assist friends or family with their tax</p></td><td><p>1,929</p></td></tr><tr><td><p>Sign into their personal tax account</p></td><td><p>43,539</p></td></tr><tr><td><p>File a self assessment tax return</p></td><td><p>234,904</p></td></tr><tr><td><p>Check their income tax for the current year</p></td><td><p>24,961</p></td></tr><tr><td><p>Get a state pension statement</p></td><td><p>62,587</p></td></tr><tr><td><p>Report a medical condition that affects their driving</p></td><td><p>979</p></td></tr><tr><td><p>Renew a short-term medical driving licence</p></td><td><p>545</p></td></tr></tbody></table><p> </p><p> </p> answering member constituency Ipswich answering member printed Ben Gummer question first answered 15/12/2016 17:28:31 question first ministerially corrected 16/12/2016 12:34:59 answering member 3988 label Biography information for Ben Gummer previous answer version 26763 answering member constituency Ipswich answering member printed Ben Gummer answering member 3988 label Biography information for Ben Gummer
tabling member	4473 label Biography information for Louise Haigh

577442

registered interest
date	07/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 7 September 2016 to Question 44669, how many tax credit (a) awards have been considered and (b) error or fraud cases have been identified and corrected since the beginning of the contract between SYNNEX Concentrix and HM Revenue and Customs.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	45573
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:45 question first ministerially corrected 02/12/2016 11:32:26 answering member 3918 label Biography information for Jane Ellison previous answer version 11020 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
tabling member	4473 label Biography information for Louise Haigh

573995

registered interest
date	02/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of current tax credit cases that are not being dealt with within the target timescale agreed with Concentrix.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	44834
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:43 question first ministerially corrected 02/12/2016 11:32:10 answering member 3918 label Biography information for Jane Ellison previous answer version 10681 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
tabling member	4473 label Biography information for Louise Haigh

573996

registered interest
date	02/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the (a) average and (b) maximum waiting time for telephone calls to be answered by Concentrix has been since the start of his Department's contract with that company.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	44829
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/09/2016 16:34:45 question first ministerially corrected 02/12/2016 11:31:05 answering member 3918 label Biography information for Jane Ellison previous answer version 11017 answering member constituency Battersea answering member printed Jane Ellison answering member 3918 label Biography information for Jane Ellison
tabling member	4473 label Biography information for Louise Haigh