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<p>The Department does not hold this information. However, we hold operators to account
for their performance through the National Rail Contracts (NRC). Department officials
are continuously monitoring the overall performance, including compliance with the
service levels as specified in NRCs. This regular monitoring includes regular meetings
with their senior management where performance figures are scrutinised and challenged.
There are a range of enforcement mechanisms available to the Department in the event
of non-compliance.</p><p><strong> </strong></p><p><strong> </strong></p><p> </p>
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