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<p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants
to manage their own data and account online at a time which is convenient for them.
Via their account claimants can check their Universal Credit benefit payments, notify
us of changes and record notes via an online journal facility. In addition, established
claimants who call the Freephone Universal Credit helpline are connected directly
to the person or team who are dealing with the case.</p><p> </p><p>We are aware that
some claimants who are working may find it difficult to access our Jobcentre Plus
Service due to their work commitments, however, not all Universal Credit claimants
are required to attend interviews at their local Jobcentre. This will depend on their
individual personal circumstances. For claimants whose earnings are above the individual
or household Conditionality Earnings Threshold or the Administrative Earnings Threshold
there is no conditionality requirement to attend interviews with a Work Coach.</p><p>
</p><p>Where a voluntary interview is necessary to verify evidence, claimants are
able to arrange the most convenient date and time with their Work Coach or Case Manager.</p>
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