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<p>We already require operators for new franchises to actively promote passengers’
awareness of their rights and to make the claims process swift and simple, including
through the introduction of new technology.</p><p> </p><p>We are also working with
existing train operating companies to ensure that passengers’ awareness of the compensation
they may be entitled to is increased and to make it as easy as possible to claim.</p><p>
</p><p>Some train operating companies have already introduced fully automated compensation
and the Department has been working with others who are planning to do so.</p>
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