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<p>The following academic research for evaluation of reform is publicly available:</p><p>
</p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research"
target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p>
</p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal
(Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation"
target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p>
</p><p>We expect to publish the research on the Professional User Experience and on
Social Security and Child Support appellants’ digital capability within the next six
months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate
that research will be published upon completion. On 19<sup>th</sup> July, the evaluation
plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a
href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary"
target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p>
</p><p>The Government has committed to undertake an overarching evaluation of the
courts and tribunals modernisation programme. This will take into account existing
data and management information, and further qualitative and quantitative research
which we are planning to commission for the evaluation. We are planning to begin commissioning
for this research shortly. We are aiming to publish the interim report of our evaluation
during the course of the reform programme in 2021, and we will publish a final evaluation
report following completion of the programme.</p>
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