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1142738

registered interest
date	02/09/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Translation Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 15 July 2019 to Question 275723 on translation services, what assessment he has made of the reasons for the increase in expenditure between the 2015-16 and 2016-17 financial years.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	284295
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>Spend on language services increased in October 2016 as a result of an intentional move by the Ministry of Justice to increase the quality of the services. A new set of contracts commenced in 2016 which included various improvements based on independent recommendations made about the previous contract. These changes included a more robust performance management regime, improved data and the implementation of a new quality assurance service.</p><p> </p><p>Spend on Language Services is expected to fluctuate due to the nature of the contracts being demand led.</p> answering member constituency Aldridge-Brownhills answering member printed Wendy Morton question first answered 05/09/2019 14:21:42 answering member 4358 label Biography information for Wendy Morton
tabling member	3924 label Biography information for Yasmin Qureshi

1143617

registered interest
date	02/09/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Translation Services: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how much funding was allocated to each provider of translation services in each financial year since 2010-11.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	285249
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>The table below shows the amounts spent on an accruals basis, by HMCTS on suppliers of interpretation and translation services, on an accruals basis, for the financial years 2015-16 to 2018-19. This list is limited to suppliers with whom HMCTS has spent £25,000 or more in total over the last four years. The amount that HMCTS spent with a further 783 smaller suppliers have been aggregated together.</p><table><tbody><tr><td><p>Supplier</p></td><td><p>2015-16</p></td><td><p>2016-17</p></td><td><p>2017-18</p></td><td><p>2018-19</p></td></tr><tr><td><p>BOSTICO INTERNATIONAL LTD</p></td><td><p>6,294.58</p></td><td><p>17,767.20</p></td><td><p>49,605.63</p></td><td><p>35,982.08</p></td></tr><tr><td><p>CAPITA TRANSLATION AND INTERPRETATION SERVICES</p></td><td><p>6,563,283.65</p></td><td><p>4,270,630.76</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>CLARION INTERPRETING LTD</p></td><td><p>35,907.17</p></td><td><p>349,568.23</p></td><td><p>300,307.47</p></td><td><p>394,394.39</p></td></tr><tr><td><p>COMMUNICOURT LTD</p></td><td><p>9,306.73</p></td><td><p>44,376.98</p></td><td><p>57,174.99</p></td><td><p>21,708.37</p></td></tr><tr><td><p>CYMEN CYFYNGEDIG</p></td><td><p>67,316.00</p></td><td><p>65,413.85</p></td><td><p>78,203.20</p></td><td><p>58,382.18</p></td></tr><tr><td><p>FLEX LANGUAGE SERVICES LTD</p></td><td><p>49.06</p></td><td><p>6,662.49</p></td><td><p>20,128.59</p></td><td><p>19,650.47</p></td></tr><tr><td><p>GLOBAL LANGUAGE SERVICES LTD</p></td><td><p>2,217.78</p></td><td><p>24,683.79</p></td><td><p>10,290.89</p></td><td><p>31,216.58</p></td></tr><tr><td><p>LANGUAGE LINK PLUS LTD</p></td><td><p>6,562.39</p></td><td><p>4,482.45</p></td><td><p>9,181.68</p></td><td><p>32,905.71</p></td></tr><tr><td><p>LOMER TRANSLATIONS &amp; INTERPRETING LTD</p></td><td><p>0</p></td><td><p>33,539.00</p></td><td><p>130,663.10</p></td><td><p>(1,926.91)</p></td></tr><tr><td><p>LONDON BOROUGH OF NEWHAM</p></td><td><p>0</p></td><td><p>20,938.97</p></td><td><p>83,925.25</p></td><td><p>0</p></td></tr><tr><td><p>R LALLAH</p></td><td><p>16,885.90</p></td><td><p>7,018.50</p></td><td><p>1,474.50</p></td><td><p>411.40</p></td></tr><tr><td><p>ONE STOP LANGUAGE SERVICES LTD</p></td><td><p>187,747.93</p></td><td><p>351,639.63</p></td><td><p>471,520.64</p></td><td><p>425,282.12</p></td></tr><tr><td><p>TERPTREE LTD</p></td><td><p>16,332.00</p></td><td><p>13,304.00</p></td><td><p>30,696.00</p></td><td><p>34,788.00</p></td></tr><tr><td><p>THE LANGUAGE SHOP - LONDON BOROUGH OF NEWHAM</p></td><td><p>0</p></td><td><p>0</p></td><td><p>139,399.80</p></td><td><p>254,092.87</p></td></tr><tr><td><p>THEBIGWORD INTERPRETING SERVICES LTD</p></td><td><p>0</p></td><td><p>4,130,721.96</p></td><td><p>9,683,913.69</p></td><td><p>8,565,658.58</p></td></tr><tr><td><p>TRANSLATE UK LTD</p></td><td><p>58,534.63</p></td><td><p>52,499.10</p></td><td><p>176,306.19</p></td><td><p>415,314.41</p></td></tr><tr><td><p>TRIANGLE SERVICES LTD</p></td><td><p>0</p></td><td><p>12,491.95</p></td><td><p>30,330.64</p></td><td><p>9,588.08</p></td></tr><tr><td><p>UK LANGUAGE SOLUTIONS LTD</p></td><td><p>13,628.95</p></td><td><p>49,926.65</p></td><td><p>22,730.04</p></td><td><p>106,362.65</p></td></tr><tr><td><p>UK TRANSLATION SERVICES LTD</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0</p></td><td><p>43,769.10</p></td></tr><tr><td><p>WESSEX TRANSLATIONS LTD</p></td><td><p>4,820.85</p></td><td><p>2,285.23</p></td><td><p>17,470.33</p></td><td><p>26,843.62</p></td></tr><tr><td><p>783 other smaller suppliers</p></td><td><p>123,061.68</p></td><td><p>225,843.59</p></td><td><p>174,397.05</p></td><td><p>526,267.06</p></td></tr></tbody></table> answering member constituency Charnwood answering member printed Edward Argar question first answered 05/09/2019 15:54:11 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1142304

registered interest
date	25/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Ministry of Justice: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what information his Department has collected on satisfaction with IT systems that are used by staff in the criminal justice system; and what research his Department has undertaken on staff user experience of the Common Platform Programme.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	282277
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Ministry of Justice does not regularly collect information on staff satisfaction with the IT systems that are currently used within the criminal justice system.</p><p> </p><p>The Common Platform programme is following a clearly defined process for gathering user requirements through phases of discovery, design, development, testing and ongoing iteration. Research into user experience is involved at each step of this process. In the last six months, research has been carried out at a number of courts across England, in addition to court observations, staff interviews, user experience testing and workshops with a wide variety of users across the criminal justice system, including the judiciary, Crown Prosecution Service, defence practitioners and probation services</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 03/09/2019 15:11:03 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1142315

registered interest
date	25/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the average waiting time was between the application for and the granting of probate in each of the last 10 years for which HM Courts and Tribunals Service keeps records.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	282279
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued per month over the last 24 months and each of the last 10 years:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>July 2017</p></td><td><p>3</p></td></tr><tr><td><p>August 2017</p></td><td><p>3</p></td></tr><tr><td><p>September 2017</p></td><td><p>3</p></td></tr><tr><td><p>October 2017</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>3</p></td></tr><tr><td><p>December 2017</p></td><td><p>3</p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr><tr><td><p><strong>Year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>2008</p></td><td><p>3</p></td></tr><tr><td><p>2009</p></td><td><p>3</p></td></tr><tr><td><p>2010</p></td><td><p>3</p></td></tr><tr><td><p>2011</p></td><td><p>4</p></td></tr><tr><td><p>2012</p></td><td><p>3</p></td></tr><tr><td><p>2013</p></td><td><p>4</p></td></tr><tr><td><p>2014</p></td><td><p>4</p></td></tr><tr><td><p>2015</p></td><td><p>4</p></td></tr><tr><td><p>2016</p></td><td><p>3</p></td></tr><tr><td><p>2017</p></td><td><p>3</p></td></tr><tr><td><p>2018</p></td><td><p>3</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 282278 question first answered 03/09/2019 15:13:39 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1141772

registered interest
date	24/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Ministry of Justice: Overtime
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what estimate he has made of the cost to the public purse of overtime for staff responding to IT problems in January 2019; and whether his Department has changed IT suppliers as a result of those problems.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	281689
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The MoJ has considered the cost to the public purse for overtime for staff responding to the IT problems in January 2019, but we are discussing these costs with the IT providers and are unable to release the information until those discussions have concluded.</p><p> </p><p> </p><p> </p><p>The IT supplier for MOJ (including HMCTS) has not been changed.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 03/09/2019 15:20:51 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140522

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279404
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279442 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140526

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Translation Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to Answer of 15 July 2019 to Question 275723, what the total spend of his Department was on translation services (a) in the 2017-18 financial year and (b) since 1 April 2018.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279405
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>This question has been interpreted to mean costs for all language services, both translators, and interpreters provided in a court setting, and for printed materials available in HMCTS buildings.</p><p> </p><p>The spend by Her Majesty’s Courts and Tribunals Service on courts translations services was as follows,</p><table><tbody><tr><td><p> </p></td><td><p>Total Cost (£)</p></td></tr><tr><td><p>Financial year 2017-18</p></td><td><p>11,487,719.68</p></td></tr><tr><td><p>Financial Year 2018-19</p></td><td><p>11,000,690.76</p></td></tr><tr><td><p>April 2019 – 30 Jun 2019</p></td><td><p>3,670,157.83</p></td></tr></tbody></table><p> </p><p>These figures do not include any expenditure related to central funds as these are not included in the accounts for HM Courts and Tribunals Service.</p><p> </p><p>Our most recent statistics show language service requests are at their highest since the new contract was introduced in 2016 the clear majority were fulfilled. It is vital that victims, witnesses and defendants understand what is happening in court to ensure justice is done, and we will always take steps to ensure a qualified interpreter is provided when needed.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 02/08/2019 14:17:37 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140527

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Translation Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant the Answer of 15 July 2019 to Question 275723 on Translation Services, how much funding was allocated to each provider of translation services in each financial year since 2010-11.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279412
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>HMCTS do not allocate funding by supplier for any type of expenditure, so would not be able to provide details on how much was allocated for translation services by supplier.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 02/08/2019 14:48:03 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi

1140561

registered interest
date	19/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the (a) content of and (b) responses to the Social Security and Child Support digital capability survey will be made publicly available.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	279442
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The following academic research for evaluation of reform is publicly available:</p><p> </p><p>Research on the Citizen User Experience: <a href="https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research" target="_blank">https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research</a></p><p> </p><p>London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):</p><p><a href="https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation" target="_blank">https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation</a></p><p> </p><p>We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.</p><p> </p><p>Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19<sup>th</sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:</p><p><a href="https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary" target="_blank">https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary</a></p><p> </p><p>The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 279404 question first answered 02/08/2019 14:51:49 answering member 4362 label Biography information for Edward Argar
tabling member	3924 label Biography information for Yasmin Qureshi