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<p>HMCTS and the Ministry of Justice have undertaken a number of formal written consultation
exercises since the Reform Programme began in 2016. This included the Ministry of
Justice consultation on the Reform Programme entitled Transforming our Justice System,
which set out the Government’s broad approach to reform and sought views on three
specific sets of proposals: the assisted digital strategy; automatic online conviction
and statutory standard penalty; and tribunal panel composition.</p><p> </p><p>HMCTS
has spent the following amounts on academic research for evaluation of reform:</p><p>
</p><p>2016/17: £220,000 for research on the Citizen user Experience</p><p>2017/18:
£50,000 for research on the Professional User Experience</p><p>2017/18: £40,000 for
a survey of SSCS appellants digital capability</p><p>2018/19: £49,000 for LSE evaluation
of video hearings in tax</p><p>2018/19: £47,976 for research on Flexible Operating
Hours</p><p> </p><p>HMCTS undertakes public consultation when reorganising estate
or closing a tribunal building. This work is conducted by civil servants alongside
other duties and it is not possible to capture an accurate assessment of the time
and cost spent on this.</p>
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